What are the responsibilities and job description for the Customer Care Specialist (Remote) position at Astound?
Description
Start an Exciting New Career at Astound Broadband Powered by RCN, where it is our mission to take care of our customers and each other. We are committed to doing what we say we will do and always looking for ways to have fun while doing it! We believe if we take good care of our employees, they will be motivated to take fantastic care of our customers. We are looking for energetic, service minded, customer care professionals who are goal oriented.
Where you will work: This is a Work from Home opportunity!
Work-from-Home Requirements:
- Dedicated, private room in your home that is quiet during work hours.
- Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC.
- Astound will provide all computer equipment.
- Your desktop work surface must have room for 2 PC monitors.
- In the event of disruptions resulting in a poor Internet connection or in-home disruption, you will be required to work from the office. Employees must live within a 60 mile commuting distance from the Wilkes-Barre, PA office.
- You will be required to sign a written form to acknowledge these work-from-home requirements.
- Must have a personal cell phone to install a security application.
- Must be present in virtual work environment via company provided webcam during all working hours.
- Must be meeting minimum performance achievement levels as defined by customer care leadership.
A Day in the Life of a Customer Care Specialist:
The Customer Care Specialist position will encompass answering phones and helping customers with billing, technical and service questions. In addition you will look for opportunities to strengthen customer relationships through offering a wide array of products and services, as well as negotiating with customers and overcoming objections with the intent of retaining customer loyalty. We will provide you with extensive training on enhanced customer service skills and our voice/cable/modem and services.
What You Bring to the Table:
Successful candidates will have 1 one or more years in a customer facing, customer experience role, in addition they will have either sales and/or technical experience in a service environment. Candidates will have a minimum education of high school diploma and possess the ability to utilize and be proficient in desktop tools, billing software, online tools and information resources to the fullest extent (including keyboarding); strong in both verbal and written communications and the ability to multi-task easily. These positions require individuals who are reliable and dependable, specifically relating to attendance and schedule requirements, including the ability to work flexible schedules including extended hours, nights, weekends and holidays. Must be able to function in a fast-paced sometimes stressful environment.
Astound Broadband offers a robust benefit package including choices for health, vision, life and dental insurance, retirement options and an ample time off allowance.
Sound Like the career opportunity you've been waiting for? Apply now for immediate consideration!
TRAINING TO START SOON!
Diversity, Equity and Inclusion
Guided by our cultural values, we recognize that our work can't be done well without a team that fully reflects our customers and communities. Diversity, Equity & Inclusion (DEI) are more than a goal for Astound. DEI is a responsibility and a commitment we invest in every day. We understand that a diverse workforce and culture that is truly inclusive, where our team members feel heard, valued, respected, and encouraged to reach their full potential, leads to more engaged employees, creates more effective teams and fosters greater innovation and creativity.
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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