Information Technology Support Specialist

Our client plays a key role in bridging non-clinical and clinical research, supporting every therapy in their pipeline and offering extensive learning opportunities.

Title: IT Laboratory Support

Location: Fully Onsite, South San Francisco, CA

Pay Rate: $30–33/hr

Contract Duration: 6 months (Potential for extension)

Responsibilities:

Lab Systems Support:

• Provide onsite IT support for lab equipment (e.g., NestSeq, QXManager, HPLCs, SpectraMax, microscopes) across Windows, Linux, and macOS platforms.
• Install, configure, validate, and maintain lab software, hardware, and backups.
• Troubleshoot hardware/software issues to minimize downtime.
• Collaborate with researchers to deliver tailored IT solutions.
• Maintain documentation for system configurations and troubleshooting.
• Perform equipment maintenance, calibration, and system health checks.
• Support data management systems and ensure data integrity through backup and recovery protocols.
• Assist with asset management and train lab personnel on IT procedures and workstation use.
• Adhere to lab safety protocols; must be able to lift up to 50 lbs.

Mac Support:

• Provide end-to-end support for macOS systems and applications.
• Manage system setup, performance tuning, and user access controls.
• Support common applications (e.g., Microsoft Office, Adobe Suite, scientific tools).

Qualifications:

• Bachelor’s degree in Computer Science, IT, Information Systems, or related field.
• Experience with Windows/macOS; lab system familiarity (e.g., HPLC, ddPCR, Sartorius) is a plus.
• Strong communication and problem-solving skills.