What are the responsibilities and job description for the Astroturf Customer Service Project Adminstrator position at AstroTurf?
Customer Service - Project Administrator
Project Administrator duties and responsibilities include providing administrative support to ensure efficient operation of the Customer Service division. Supports all team members through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures. Ability to effectively communicate via phone and email ensuring that all duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. The Customer Service Project Administrator will report to the Executive Director of Customer Service.
Responsibilities
Project Administrator duties and responsibilities include providing administrative support to ensure efficient operation of the Customer Service division. Supports all team members through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material. Familiar with a variety of the field's concepts, practices and procedures. Ability to effectively communicate via phone and email ensuring that all duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. The Customer Service Project Administrator will report to the Executive Director of Customer Service.
Responsibilities
- Handle multiple projects
- Reply to email, telephone or face to face enquiries as assigned
- Support warranty and operations with administrative duties
- Review, approve and receive invoices
- Track and submit billings each month (to include STR buy-backs)
- Utilize (and keep organized) company software and systems including OneDrive, ProEst and Wrike
- Estimate and administrate projects under 30,000 SF
- Collaborate with team members in compiling job-related documents, including material lists, roll orders, etc.
- Handle sensitive information in a confidential manner
- All other duties as assigned
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficient in MS Office
