What are the responsibilities and job description for the Technical Support Analyst position at Astyra Corporation?
Job Description
Job Description
Technical Support Analyst
Local to Roanoke / Salem, VA only please
This is an onsite position
Description :
Position will primarily focus working with field staff with new technology and support of devices.
Work with staff to be innovative with technology to perform daily job functions.
Position is responsible for agency-specific end user support throughout Salem District.
Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
Troubleshoot hardware and software issues.
Required Skills / Knowledge / Experience :
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams, Required 5 Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices, Required 5 Years
Ability to communicate effectively verbally and in writing with individuals and groups, Required 5 Years
Experience working with help desk request tracking and reporting tools, Required 5 Years
Strong Customer Service skills that include a "customer first" attitude, Required 5 Years
Provide computer training for field staff, Desired
Knowledge of computer / mobile device applications and how they operate in an enterprise environment., Desired
Experience with creating training documentation., Nice to have
Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!
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