What are the responsibilities and job description for the Customer Solutions Advisor position at ATD Roofing?
Job Description
Job Description
Salary : Salary DOE
Customer Solutions Advisor
Job Type : Full-time
Pay : Salary DOE
Company : ATD Roofing
Industry : Construction
Location : Greenville, SC
Department : Sales
Schedule : Monday Friday (Saturdays as needed)
Core Competencies
Relationship Building : Skilled at fostering trust and rapport with customers over the phone, ensuring a personalized and engaging experience.
Time Management : Proven ability to prioritize and manage multiple tasks effectively to support field and office operations seamlessly.
Persuasive Communication : Exceptional verbal and written communication skills to guide customers through service offerings and pre-qualification steps.
Customer Focus : A customer-centric mindset with a commitment to providing tailored solutions and ongoing support.
Adaptability : Versatility to handle a variety of tasks, from drafting quotes to scheduling field operations, while maintaining a proactive attitude.
Technical Intellect : Learned proficiency with CRMs, satellite imaging tools, and scheduling systems to enhance efficiency and client satisfaction.
Key Responsibilities
Serve as the voice of ATD Roofing by handling all inbound calls and building lasting relationships with customers.
Understand customer needs thoroughly, offering guidance and acting as a trusted point of contact.
Research and analyze customer properties using inspection photos and satellite imagery to provide insights and discuss potential solutions.
Educate customers about ATDs services and product options, tailoring offerings to their unique needs without overwhelming them.
Draft and revise quotes, including repair and full-replacement estimates.
Collaborate with the field sales team to facilitate pre-qualification for financing and gather necessary job documentation.
Draft inspection reports, maintaining professionalism and attention to detail.
Manage scheduling for field sales and operations, resolving conflicts and optimizing appointment times to ensure smooth workflows.
Document all interactions in CRM systems to track progress, support marketing initiatives, and foster long-term client engagement.
Qualifications
2 years of related sales, customer service, or office experience.
Proven success in a sales-driven role with measurable outcomes.
Excellent presentation skills via phone, Zoom, and written communication.
Dedication to delivering exceptional customer service and fostering positive client relationships.
Willingness to collaborate regularly with a team and support field operations remotely.
Exceptional organizational skills
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Health savings account
Paid Time Off
Paid Holidays
Gas card and branded vehicle available for work use
Location Requirement :
Must reside or relocate to the Greenville, SC area before starting employment.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Solutions Advisor?
Sign up to receive alerts about other jobs on the Customer Solutions Advisor career path by checking the boxes next to the positions that interest you.
