What are the responsibilities and job description for the Administrative Assistant II position at ATHENA Consulting?
OVERVIEW OF ATHENA:
ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better We make our Clients Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees Lives Better by identifying and cultivating their talents and matching these talents with our customers needs. ATHENA places a high value on customer service, accountability and getting the job done.
POSITION SUMMARY:
We are currently recruiting for an Administrative Assistant II. This full-time position pays 20/hr, and is located in Phoenix, AZ.
This plays a key role in ensuring smooth front desk operations and exceptional customer service. Under the direction of the Support Services Manager, this will assist with the daily coordination of administrative support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Warrant distribution process.
- Monitoring and responding to all department requests through a shared inbox.
- Customer service interaction is a primary aspect of this role, as the AA2 screens visitors, customers, and external vendors, directing them to the appropriate internal personnel.
- Serves as a point-of-contact for the division when accepting legal documents, such as Garnishments and Service of Legal Process.
- Answers both internal and external calls, provides helpful information, responds to inquiries, and resolves complaints efficiently.
- Ensure that all voicemail messages are reviewed daily and that customer inquiries are promptly addressed.
- Responsible for receiving, sorting, scanning, and delivering all incoming mail and packages. This includes confidential documents, ACH applications, and returned Warrants of Payment.
- Ensure timely preparation and distribution of outgoing mail, tracking both incoming and outgoing correspondence daily.
- Perform other duties as assigned.
Required Skills/Abilities:
- Proficiency in Google Workspace (Docs, Sheets, Slides, Drive, etc.) required.
- Exceptional customer service, including direct interaction with the public.
- Creating business relationships with agencies.
- Exceptional communication skills, both verbal and written.
- Effective time management.
- Troubleshoot and resolve equipment issues.
- Reconcile and manage documents accurately.
- Handle sensitive and confidential materials with discretion.
- Ability to learn and conduct other administrative tasks as requested.
- Ability to multitask and be flexible.
- Highly motivated.
Education and Experience:
- High School Diploma or equivalent, required.
- Bachelor's degree or equivalent in related field, preferred.
- Minimum of 2 years of experience in client-facing roles.
- Minimum of 3 years of experience in front desk.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Working hours M-F, 8:00am-5:00pm.
- Must be able to lift and move up to 25 pounds.
Successful ATHENA employees will display the following characteristics:
- You strive to be the best in your field currently and in the future.
- You like to make your employer look good.
- You find solutions, where others only see problems.
- You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
- You are aware of the employers needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
- You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.
The benefits of working for ATHENA include:
Support from a team of professionals committed to making your life better.
Medical, dental and vision insurance available for full- time employment
Health Savings Account
Pet insurance.
401k with a generous employer match.
ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.
Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.
Short and Long Term Disability.
Employee Assistance Program (EAP).
Easy to use employee self-serve HR portal.
Sick leave varies by state be sure to inquire with your Recruiter.
The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.
ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
#MSP
