What are the responsibilities and job description for the Document Management Specialist position at Athene?
We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.
Purpose:
The Document Management Center Specialist – Print Room works to ensure that all work is completed within service standards. Monitors the print jobs/workflow throughout the day and adjusts as necessary to meet deadlines. Functions as a technical operator of the mail inserter and production printers. May lead or participate in special projects by clearly and concisely defining the project scope, assigning duties, measuring progress, and implementing change.
Accountabilities:
- Act as print/inserting subject matter expert in projects, process improvement initiatives, and triages.
- Serve as a liaison between the Outbound team and Sr. Specialists/Team Lead.
- Answer technical questions related to Print/Mail Inserting from Imaging/Outbound team and others within the organization.
- Utilize the mail inserter to prepare mail for the presort facility
- Maintain accurate counts for billing and reconciliation
- Utilize software for production and print operations; learn new software as needed
- Follow job schedule to ensure print jobs are running within standard service levels
- Performs quality control on all print to ensure output conforms to quality standards
- Troubleshooting of production equipment and ensuring timely maintenance is performed
- Conducts preventative maintenance and cleaning on production printers
- Keeps updated quantity counts on jobs for audit control
- Order supplies for production printers
- Performs bindery services, cutting, packaging print output
- Work with management team on new work processes and improvements
- Works on special projects as assigned
- Assist with testing for new print jobs
Qualifications and Experience:
- Bachelor’s degree or equivalent experience.
- 3 years of experience with production print and has a thorough understanding of the mail inserting process.
- Intermediate to advanced knowledge of Microsoft Office products and print related platforms.
- Must be able to demonstrate ability to utilize advanced verbal and written communication skills, while explaining complex concepts and processes to a diverse audience.
- Must be able to demonstrate experience in evaluating complex situations and use technical expertise to make recommendations or develop solutions for implementation.
- Must be able to demonstrate ability to prioritize multiple responsibilities and work in a time-sensitive environment.
- Must be able to work independently with minimal direction.
- Ability to lift up to 50 pounds.
- Ability to stand for long periods of time.
- Must be able to demonstrate ability to build collaborative work relationships across the organization to deliver solutions to internal and external customers.
- Skilled at creative thinking, decision analysis, problem solving and systems thinking.
- Skilled at working effectively with multiple levels across the organization.
Drive. Discipline. Confidence. Focus. Commitment. Learn more about
working at Athene
.
Athene is a Military Friendly Employer! Learn more about how we support our
Veterans
.
Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
Salary : $50,500 - $63,900
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