What are the responsibilities and job description for the Guest Experience, Paid Intern position at Atlanta Hawks?
Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.
Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.
Job Summary:
The Guest Experience Intern will report to the Director of Guest Experience but will support the Guest Engagement department as well. He/she will support the Guest Experience department across many areas that interact with multiple departments across the organization. This position will provide operational support to our internal employees as well as all guests who enter State Farm Arena. Relocation and housing expenses are the responsibility of the student intern. (Please note, this role must live and work out of the Atlanta, GA area.)
Responsibilities:
- Greeting with a smile, direct and assist guests.
- Consistently perform at an elevated level of service and use competent judgment.
- Assist with the development of Guest Experience policies and procedures that foster a culture of trust and empowerment.
- Partner with teams throughout the organization to standardize the team member experience for all departments (Guest Experience, Security, Food & Beverage, Environmental, etc.)
- Other duties that may be assigned
Qualifications:
- 3 years previous customer service experience preferred.
- Ability to stand 4-6 hours at a time
- A visionary, servant leader, with a passion for serving others and creating exceptional guest experiences.
- Customer obsessed individual, that works vigorously to understand guest needs and earn their trust.
- Must be able to work non-traditional hours, including evenings, weekends, and holidays.
Education and Experience:
- Must be enrolled in an accredited HBCU College or University as a rising Junior and Senior
- Field of Study: Marketing, Social Media, Event Management, Finance Sustainability, Business, Communications, Hospitality, and Analytics
- Minimum 2.75 GPA
Physical Requirements:
- Must be able to lift up to 25 lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
If this opportunity looks exciting to you, please complete the application process. Go Hawks!
