BSA Quality Control Specialist (Hybrid/Richmond, VA)

The BSA Quality Control Specialist is responsible for day-to-day oversight of the department’s quality control program, including periodic risk-based sample quality reviews of work produced by AML Investigations teammates and BSA Operations teammates. Will serve as a subject matter expert and a dedicated training resource for internal teammates within the AML Financial Intelligence and BSA Operations divisions. The BSA Quality Control Specialist oversees development and maintenance of training materials and analytics tools to support performance management, quality and productivity reporting, and key performance indicators. Other related duties and responsibilities may be assigned at the discretion of the BSA Quality Manager.

Position Accountabilities

Regulatory Compliance

• Maintain an understanding of relevant laws, regulations, guidelines, and advisories issued by OFAC, FinCEN (Financial Crimes Enforcement Network), and other regulatory bodies pertaining to economic sanctions, AML, and CTF.
• Ensure the FIU's quality control program adheres to relevant regulations and best practices.

Review, Test, Monitor & Train

• Conduct periodic risk-based sample reviews of AML Financial Intelligence and BSA Operations division outputs, including documentation, decisioning, technical accuracy, record keeping, and document retention requirements. Track and report results to the BSA Quality Manager.
• Develop and maintain appropriate training materials and job aids to support adherence to AML Financial Intelligence and BSA Operations Recommend changes in processes and procedures to the FIU Quality Manager.
• Conduct individual and group coaching sessions with internal teammates related to quality control reviews, internal audit findings, and/or reports of examination. Support the BSA Management team in the implementation of internal remediation efforts and changes to procedures and/or processes.
• Test new systems, software, or tools utilized by the BSA department.
• Maintain dashboards, analytics tools, and trend reporting to support performance management oversight, monitoring of quality and productivity, and Key Performance Indicators. Provide periodic reports to the BSA Management Team.
• Support the BSA Management team in oversight of internal BSA AML department training initiatives, including development and maintenance of new-hire, refresher, and remediation training programs.
• Attend training seminars as deemed necessary at the direction of the BSA Quality Manager. Participate in professional and community associations relating to BSA and related regulatory compliance.

Data Analysis, Reporting, & Documentation

• Analyze trends and patterns in quality control reviews to identify areas for improvement and recommend corrective actions and training.
• Develop key performance indicators (KPIs) to measure the effectiveness of the quality control program and generate reports for senior management.
• Prepare and present detailed QC reports on an ongoing basis to Senior management, highlighting key findings and recommendations.
• Maintain comprehensive documentation of QC processes, findings, and actions taken.
• Ensure all QC records are accurate, complete, and stored in accordance with regulatory requirements.

Ethical Conduct and Integrity

• Uphold the highest standards of professional ethics, integrity, and confidentiality in all activities related to sanctions compliance and financial crime prevention.
• Serve as a role model for compliance and ethical behavior within the organization, fostering a culture of integrity and accountability.

 Organizational Relationship

• Report to – FIU BSA Quality Manager

Position Qualifications

Education & Experience

• Bachelor’s degree in Criminal Justice, Business or a related field, or a combination of education and experience equivalent to such a degree, is preferred.
• Must have at least 5 years of banking, business, or criminal justice related experience
• 1 years' experience managing, training, and/or auditing people or processes.
• A minimum of 3 years’ experience in BSA / AML compliance is required.
• Certification as a compliance professional (i.e.: CAMS, CAFP, CFE) is preferred.

Knowledge & Skills

• High level of attention to detail to ensure accuracy and completeness in QC activities.
• Strong analytical skills to identify issues, trends, and areas for improvement.
• Ability to analyze complex data and produce meaningful reports.
• Demonstrated ability to interact with management, vendors, and other business lines with tact and diplomacy while achieving stated objectives.
• Advanced written, oral, data analytics, interpersonal and negotiating skills with ability to prepare and present technical presentations and guide internal customers.
• Working knowledge of financial institution operations. Ability to research, analyze and recommend improved processes.
• Ability to read, analyze and interpret government regulations, trade journals, legal documents, and technical documents.
• Advanced PC skills including word processing, spreadsheet and database applications.

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.  This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.  General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits. 

We are proud to be an EEO/AA employer, Minority/Female/Disability/Veteran. We maintain a drug-free workplace.