Intake- Front Desk

--- THIS PARTICULAR POSITION IS TO SERVE AS THE INTAKE TO COVER OTHER LOCATIONS AS NEEDED ---

Intake Job Duties:

· Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.

· Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

· Keeps patient appointments on schedule by notifying the Provider of the patient's arrival.

· Answers patients' questions and concerns and maintains the reception area;

· Ensures availability of treatment information by filing and retrieving patient records;

· Maintains patient accounts by obtaining, recording, and updating personal and financial information;

· Brings revenue by registering and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims;

· Contributes to team effort by accomplishing related results as needed.

· Provide educational information for consumers on any medications (i.e., side effects or what the medicine is treating).

· Excellent communication skills with medical providers to complete assigned orders and expedite work results.

· Provide clinical insight and communication with Medical Providers when in doubt about the client's conditions.

· Consumer's medication requests, titration, or medication discontinuation should be communicated with Medical Providers to obtain indications on medical necessity for patient's treatment.

· File any Lab Results that need to be filed as soon as they come in. Labs will be filed in the correct chart & EHR software.

· Helps patients in distress by responding to emergencies;

· Protects patients' rights by maintaining the confidentiality of personal and financial information;

· Maintains operations by following policies and procedures; reporting needed changes.

· The following inquiries by consumers are those that can be assisted with by MA Intake:

o Provide information to the consumer that is found on EHR such as:

§ Consumer demographics

§ Appointment information

§ Status on prescription sent to the pharmacy

§ Pharmacy on file for consumer.

§ Medications prescribed by Provider.

§ Refills are available and stated on the EHR profile.

§ Confirmation on medical records received, completed, or processed.

§ Confirmation of active insurance.

§ Confirm co-pays (transfer or inquire with billing).

o For further inquiries that require clinical recommendations or confirmations, staff with Intake Coordinator.

Skills/Qualifications: CCMA certified, CPR Certified, Verbal Communication, Microsoft Office Skills, Bilingual, Professionalism, and Administrative Skills.

The described schedule may change due to the need of our patients and the Company. As required, this position will be rotated among ABHS clinics.

Salary : $10 - $11