What are the responsibilities and job description for the Front Desk Agent position at Atoka Hotel LLC?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel or resort setting.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries with accuracy.
- Assist with night audits as needed, ensuring all financial transactions are balanced.
- Operate phone systems to manage incoming calls, taking messages when necessary.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues promptly and professionally.
Qualifications
- Previous experience in hotel management or front desk operations is preferred.
- Strong background in guest services within the hospitality industry.
- Excellent customer service skills with a focus on enhancing the guest experience.
- Familiarity with phone etiquette and effective communication techniques.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
- Proficiency in using hotel management software is a plus.
- Strong organizational skills and attention to detail.
- Ability to work well under pressure in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $12.00 - $12.25 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Evening shift
Ability to Commute:
- Atoka, OK 74525 (Required)
Ability to Relocate:
- Atoka, OK 74525: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $12