What are the responsibilities and job description for the Event Planner position at ATR International?
We are seeking an Event Planner for a very important client.
- Detailing and planning boardroom meetings, working closely with porters, audio visual and catering teams. Meet and greet each client daily, provide personalized high touch customer service
- Manage reception desk essential functions; answering telephone calls, managing emails in personal inbox/shared inbox, greeting and escorting clients to room
- Supporting C-suite executive meetings with the highest level of conduct involving a combination of professionalism, organization, and effective communication
- Handle day to day challenges clients present while driving towards a solution
- Maintain a professional, flexible, “can-do” level of service
- Join planner on pre and post con calls, aiding data entry
- Check rooms making sure catering, audio visual and room sets match BEO
- Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports
- Manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience
- Firm understanding of the business guidelines for allocating space. Manage space issues, escalate unresolved issues to lead planner or manager
- Ensure customers are contacted in a timely manner and are updated regarding the status of their request and offered available options
The ideal candidate will possess the following:
- What are the top 3 things you look for in a candidate? *Hospitality background – pro activeness, polished, attentive. Administrative work/meeting planning. Attention to detail – every detail matters, in writing, conversation and attention to space.
- What does a “typical” day look like in this role? *check in with rest of team (meeting planners), comb through shared mailbox, work on room requests, answer phones, plan meetings in small boardroom, move between 2 floors for desk coverage (desk is always manned due to Operating Committee and CSuite executives in which we support).
- What specific work experience (or skills) would stand out on a resume? *Hospitality/Admin background – working with CSuite executives, restaurant or banquet experience, front of house experience – standing/greeting/escorting guests to rooms.
Benefits include:
-MEC/ACP Medical
-Voluntary Dental, Vision, Life, Supplemental Income
-401k (must meet requirements)
-sick leave as required by state/county
Pay Range: $29.32-35.60 per hour
Salary : $29 - $36
