What are the responsibilities and job description for the Help Desk Specialist position at ATS Health Global?
Job Summary
We are seeking a dedicated and knowledgeable Helpdesk Specialist to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support and customer service to our users. This role involves troubleshooting software and hardware issues, assisting with various operating systems, and ensuring that all inquiries are resolved efficiently and effectively.
Duties
- Provide first-level support for help desk inquiries via phone, email, or chat.
- Assist users with computer hardware issues, ensuring timely resolutions.
- Document all interactions in the help desk system to maintain accurate records of user support requests.
- Maintain a high level of customer service while managing multiple priorities.
Experience
- Proven experience in a help desk or technical support role is preferred.
- Strong knowledge of software troubleshooting techniques and tools.
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
- Understanding of computer hardware components and their functionalities.
We are looking for candidates who are passionate about technology and dedicated to providing outstanding support. If you thrive in a fast-paced environment and enjoy solving problems, we encourage you to apply for this exciting opportunity!
Job Type: Contract
Pay: $15.88 - $17.93 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Tallahassee, FL 32311 (Required)
Ability to Relocate:
- Tallahassee, FL 32311: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18
