Mitigation Manager

Mitigation Manager

Location: Indian Trail, NC

Salary Range: $65,000 - $85,000 annually (dependent on experience and certifications)

Are you an experienced leader in the restoration industry, ready to take on a pivotal role managing mitigation operations? We are seeking a Mitigation Manager to join our team and lead with professionalism, technical expertise, and a focus on delivering exceptional results for our clients.

About the Role

As the Mitigation Manager, you will oversee the daily operations of the mitigation department, ensuring the timely and efficient completion of projects while maintaining the highest standards of quality and customer satisfaction. Your leadership will drive operational excellence and contribute to the overall success of the company.

Responsibilities

· Team Leadership:

• Supervise, train, and mentor mitigation technicians, crew leaders, and support staff.
• Conduct regular performance reviews and provide coaching to improve team effectiveness.

· Project Oversight:

• Manage the scheduling, execution, and completion of mitigation projects.
• Perform job site inspections to ensure compliance with industry standards and company protocols.
• Provide technical direction on water damage, mold remediation, and fire damage mitigation projects.

· Customer Relations:

• Serve as the primary point of contact for clients, ensuring clear communication and excellent service throughout the project lifecycle.
• Address and resolve customer concerns promptly and professionally.

· Operational Excellence:

• Maintain accurate and detailed project documentation, including job scope, photos, and notes, using company software.
• Ensure equipment is properly maintained, inventoried, and available for use.
• Manage department budgets, track job profitability, and control costs.

· Compliance and Safety:

• Ensure all work is performed in accordance with IICRC standards and OSHA regulations.
• Conduct safety meetings and enforce proper use of personal protective equipment (PPE).

What You’ll Bring

· Experience:

• Minimum of 3-5 years in mitigation/restoration, with at least 2 years in a leadership or management role.
• Proven track record of successfully managing multiple projects simultaneously.

· Certifications:

• IICRC certifications (WRT, ASD, AMRT) required; advanced certifications preferred.
• OSHA 30 certification is a plus.

· Skills:

• Strong leadership and communication abilities.
• Exceptional organizational and time-management skills.
• Proficiency with restoration industry software (e.g., Xactimate, DASH, or similar).
• Ability to assess and resolve complex technical challenges.

· Other Requirements:

• Valid driver’s license with a clean driving record.
• Ability to work flexible hours, including evenings and weekends as needed.

What We Offer

· Competitive salary and performance-based incentives.

· Health, dental, and vision insurance.

· 401(k) retirement plan with company match.

· Paid time off (PTO) and holidays.

· Opportunities for professional development and advancement.

· A supportive, team-oriented environment with a focus on excellence.

Ready to Lead? If you’re passionate about restoration, committed to outstanding service, and ready to lead a team to success, we want to hear from you. Apply today and become an integral part of a company dedicated to restoring properties and lives.