Service Dispatcher / Coordinator

Auburn Mechanical - A Reputation of Excellence Earned Through Performance

We Win Together * Passion For Excellence * Find A Better Way

Since 1975, Auburn Mechanical has been recognized as a mechanical contractor that delivers measurable, sustainable, quality results. We are a family-owned business serving customers in the areas of mechanical systems design and construction as well as providing ongoing maintenance and emergency services and repair.

Our business has grown to employing hundreds of employees working on a wide variety of buildings serving the hospitality, education, technology, and healthcare industries. We cultivate long-term relationships with clients and employees, and we appreciate that our work together helps to sculpt the local community.

Our Service Team provides a full range of plumbing and HVAC services. Whether it's an emergency repair or preventative, ongoing maintenance, we are here to help.

The successful candidate is someone with dispatching experience who aligns with our core values: We Win Together, Passion for Excellence, and Find a Better Way and who will ensure outstanding delivery of Auburn Mechanical service by communicating effectively, paying attention to details, juggling competing priorities, and being an excellent team player.

This position requires onsite work Monday - Friday from 6:30am to 3:30pm with a 1 hour lunch.

Duties and Responsibilities include, but are not limited to

• Coordinating dispatch responses to customer service calls.
• Booking service calls into the system.
• Managing service call and maintenance contract labor.
• Evaluating and coordinating resources for service calls.
• Verifying and managing technician work trips in the system.
• Working with Project Managers to coordinate labor, materials, and tools for small projects.
• Participating in the on-call rotation schedule.
• Supporting and developing a positive team environment which promotes our culture and delivers value to external and internal customers

Supervisory Responsibilities: This job has no supervisory responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change; additional information can be provided within a job interview.

Diversity: Auburn Mechanical values our differences and recognizes the importance of diversity and equity in the construction industry and in our community at large. We will not discriminate against candidates based upon race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong multi-tasking and organizational skills
• Ability to remain calm during stressful or pressure-filled moments, pivot as needed, and react appropriately
• Detail oriented
• Demonstrated customer service experience with internal and external client base
• Understanding of basic accounting principles
• Ability to troubleshoot, research, and independently solve complex problems
• Reliable and dependable
• Excellent written and verbal communication skills
• Team player with the ability to create, maintain, and own relationships

Education/Experience:

• High school diploma or equivalent GED plus 1-3 years of related dispatch experience

Computer Skills:

• Proficiency with MS Office Suite: Teams, Outlook, Excel and Word required
• Ability to learn new programs/software quickly is desired

Certificates and Licenses:

• None required

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This position is based in our corporate headquarters in Auburn, Washington. The position is in a standard office environment with desktop and general office equipment and frequent telephone calls. Noise level is moderate.

WORKING CONDITIONS

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods of time, walk, and occasionally climb stairs. The employee must constantly reach with hands and fingers. Extensive keyboarding is required. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required.

The employee is occasionally required to lift up to 25lbs.

Please be sure to attach your current resume to your application for consideration.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus opportunities

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 1 year (Required)

Ability to Relocate:

• Auburn, WA 98001: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $32