What are the responsibilities and job description for the BDC Service Representative position at Auffenberg Hyundai?
Description of the role
Auffenberg Hyundai is looking for a dedicated BDC Service Representative to join our team in Shiloh, IL. As a BDC Service Representative, you will be responsible for managing inbound and outbound calls related to service appointments and inquiries. You will play a crucial role in ensuring customer satisfaction and coordinating service schedules.
Responsibilities
- Answer incoming service calls and respond to customer inquiries
- Schedule service appointments and ensure slots are available
- Follow up with customers for feedback and satisfaction levels
- Coordinate with service technicians and advisors for seamless service delivery
Requirements
- Excellent communication skills
- Previous experience in customer service role
- Ability to multitask and prioritize tasks efficiently
- Detail-oriented and organized
About the Company
Auffenberg Hyundai is a leading automotive dealership dedicated to providing top-notch service and quality vehicles to our customers. We value integrity, professionalism, and customer satisfaction above all else.