What are the responsibilities and job description for the Front Desk Agent (TownePlace Suites The Villages) position at Auro Hotels?
Towneplace Suites by Marriott Lady Lake/The Villages is seeking a dynamic Front Desk Agent for their busy hotel! Compensation is competitive based on experience. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. Must have open availability, including nights and weekends.
Evening Shift - 3-11 pm
Essential Job Functions
- Greet guests immediately with a friendly and sincere welcome. Maintain eye contact, use a positive tone, listen actively, and respond appropriately.
- Use selling techniques to optimize occupancy and rates while ensuring accurate information is provided about hotel facilities.
- Maintain cash bank per guidelines, follow accounting procedures, handle guest room keys securely, and protect guest information.
- Coordinate with all hotel departments, stay informed about front office operations, attend meetings, and report concerns to management.
- Manage guest check-in/check-out efficiently, ensure compliance with safety protocols, and promptly address hazards.
- Full-time hours available (at least 32 hours per week); must have flexible availability for evening shifts (3-11pm), including holidays and weekends.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Experience/Education
High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
