What are the responsibilities and job description for the IT Support Technician position at Aurora Machine?
Company Name: Aurora Machine
Job Location: 200 Tech Park Drive, Rochester NY 14623
Job Type: Full-time, on-site
Compensation based on experience:
Shift: M - F, 8:00AM - 4:30PM
Aurora Machine is a leading contract metal manufacturer located in Rochester, NY. We’ve partnered with the top companies in the world in four industries; commercial, DoD, Aerospace, and passenger rail. Aurora Machine goes above and beyond when it comes to providing a healthy work culture and strives for employee satisfaction. Some of the benefits that Aurora offers are paid holidays, PTO, 401k matching, $2k referral bonus, health & dental insurance, and much more! Start your career here and continue building it with unlimited growth potential. We look forward to meeting you!
Job Summary:We are seeking a detail-oriented and customer-focused IT Support Technician to join our IT team. This entry-level position is responsible for providing first-line technical assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for technology.
Key Responsibilities:
- Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
- Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
- Assist users with password resets, account lockouts, and access permissions.
- Provide support for operating systems (Primarily Windows & Linux), and common and specialized software applications.
- Install, configure, and maintain workstations, printers, and peripheral devices.
- Escalate complex issues when necessary.
- Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
- Educate users on best practices for IT security, software usage, and self-service troubleshooting.
- Assist in onboarding new employees by setting up accounts, devices, and required software.
Required Qualifications:
- Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Experience with troubleshooting OS and networking environments.
- Familiarity with Google Workspace, email systems, and remote support tools.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
Preferred Qualifications:
- IT certifications such as CompTIA A , ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.
- Experience using IT ticketing systems (e.g., ServiceNow, Zendesk, Jira).
- Familiarity with Active Directory, and other Microsoft Server Applications.
- Experience with IT security tools and practices (e.g., antivirus, firewalls).
We offer competitive salary and benefits packages, a supportive work environment, and opportunities for career advancement within the company. If you are looking for a challenging and rewarding career, we encourage you to apply today!
To find out more about Aurora Machine, please visit our website at www.auroramachine.com.
Job Type: Full-time
Pay: $22.00 - $32.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Referral program
Schedule:
- 8 hour shift
Work Location: In person
Salary : $22 - $32
