What are the responsibilities and job description for the Communication Customer Service Representative position at Austin-Bergstrom International Airport?
A Customer Service Representative (CSR) in the Airport Operations Center plays a vital role in ensuring smooth airport operations and enhancing the passenger experience. They assist passengers with flight information, special needs, and general inquiries while coordinating with airport teams to manage any requests via phone or radio. CSRs resolve issues and assist the Airport Communications team with security response, incident management, and monitoring airport activity. They also collaborate with security and ground staff, monitor flight statuses, and maintain accurate records of incidents. By staying updated on airport procedures, they contribute to efficient operations and deliver excellent customer service.
Job Types: Full-time, Temporary
Pay: $22.50 per hour
Expected hours: No less than 40 per week
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Rotating shift
Experience:
- Customer service: 2 years (Required)
Language:
- Spanish (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Austin, TX 78719 (Required)
Work Location: In person
Salary : $23