Tour Guide

Position Overview:

We are looking for an enthusiastic, outgoing, and knowledgeable Kayak Tour Guide to join our team on Lady Bird Lake in beautiful Austin, TX. As a Kayak Tour Guide, you will lead guided tours, ensuring an unforgettable and safe experience for our guests as they explore the natural beauty and vibrant cityscape surrounding the lake. If you're passionate about Austin, love the outdoors, and enjoy sharing your knowledge with others, we want you to join our team!

Key Responsibilities:

• Lead Guided Kayak Tours: Provide informative, engaging, and fun kayak tours for guests of all skill levels.
• Safety First: Ensure the safety of all guests by providing clear instructions on kayaking techniques, water safety, and equipment use.
• Customer Service Excellence: Deliver exceptional customer service by maintaining a positive, friendly, and professional demeanor throughout the tour.
• Positive Reviews Feedback: Growing tours at ARC require us to build a trustworthy reputation online. Getting 5 Star reviews is a necessity and requirement. We must ask guests after our tours to leave feedback on where they booked so we can grow and learn.
• Interpretation: Share knowledge of the history, ecology, and wildlife of Lady Bird Lake and the surrounding area.
• Equipment Management: Set up, maintain, and inspect kayaks, paddles, life jackets, and other equipment to ensure they are in good condition and ready for use.
• Guest Assistance: Assist guests with launching, docking, and navigating the lake. Provide support to those with limited kayaking experience.
• Group Management: Effectively manage tour groups, ensuring everyone stays together and enjoys a smooth experience.
• Environmental Stewardship: Promote Leave No Trace principles and encourage guests to respect the natural environment.
• Maintenance: Assist with basic upkeep and cleanliness of the equipment and facilities.

Qualifications:

• Experience: Previous experience in kayaking, water sports, or outdoor guiding is a plus, but not required. We’ll train the right candidate!
• Passion for the Outdoors: A love of the outdoors and a desire to share that passion with others.
• Excellent Communication Skills: Must be able to clearly and enthusiastically communicate with guests, answer questions, and give instructions.
• Physical Fitness: Ability to paddle for extended periods and navigate various weather conditions.
• Customer Service: Friendly, approachable, and capable of providing a positive experience for people of all ages and backgrounds.
• CPR/First Aid Certification: Preferred (or the ability to obtain within 30 days of hire).
• Flexible Schedule: Ability to work weekends, holidays, and early morning or late afternoon shifts based on tour schedule.

Job Type: Part-time

Pay: $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Evening shift
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Tips

License/Certification:

• CPR Certification (Preferred)

Work Location: In person

Salary : $17