What are the responsibilities and job description for the Automotive Service Advisor position at Auto Alternative Service & Sales?
Automotive Service Advisor Job Description. Will Train the Right Person
Overview:
We are seeking an experienced and motivated Automotive Service Advisor to join our independent automotive repair shop. While the ideal candidate will have a strong automotive repair and maintenance background, we are also open to training someone with excellent people skills and a passion for customer service. As a Service Advisor, you will play a key role in ensuring high levels of customer satisfaction and contributing to the smooth and efficient operation of the repair shop.
Responsibilities:
· Customer Relationship Management:
Professionally and efficiently handle customer inquiries, complaints, and service requests. Resolve customer concerns promptly to ensure high satisfaction levels and foster repeat business.
· Inventory and Parts Management:
Collaborate with parts vendors to maintain adequate inventory levels and ensure timely availability of parts, minimizing downtime and service delivery delays.
· Service Performance Monitoring:
Track and monitor key performance indicators (KPIs) for the repair shop
· Automotive Expertise:
A solid understanding of vehicle maintenance and repair services, including oil changes, brake repairs, suspension work (shocks/struts), and other standard vehicle services is essential.
· Technician Support:
Familiarity with the roles and responsibilities of automotive technicians and the ability to communicate customer concerns effectively to the technical team.
· Auto Repair and Maintenance Estimating:
Experience in providing accurate repair estimates and offering maintenance advice is highly beneficial.
· Excellent Communication Skills:
Strong verbal and written communication skills to effectively interact with customers, technicians, and management, ensuring clarity and accuracy.
Join Our Team:
This is an exciting opportunity to grow your career in the automotive service industry. If you are passionate about delivering outstanding customer service, collaborating with a dedicated team, and contributing to high-quality automotive repair services, we encourage you to apply for the Automotive Service Advisor position. Join a dynamic team where your leadership and skills will make a real difference.
Apply Now and Take Your Career to the Next Level!
Job Type: Full-time
Pay: $25,000.00 - $70,000.00 per year
Benefits:
- Employee discount
- Health insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $25,000 - $70,000