Service Advisor

Job Summary
We are seeking a knowledgeable and customer-focused Service Advisor to join our team. In this role, you will serve as the contact for customers seeking services, ensuring their needs are met with professionalism and expertise. You will provide accurate information regarding service options.

Responsibilities

• Greet customers promptly and professionally, assessing their service needs and concerns.
• Communicate effectively with customers regarding vehicle issues, service recommendations, and repair timelines.
• Document customer interactions and service requests accurately in the system.
• Provide detailed explanations of services performed.
• Manage service appointments efficiently to maximize productivity and customer satisfaction.
• Collaborate with technicians to ensure clear communication regarding service requirements and customer expectations.
• Follow up with customers post-service to ensure satisfaction and address any further questions or concerns.

Qualifications

• Proven experience in customer service, preferably in an automotive environment.
• Familiarity with general vehicle maintenance.
• Excellent communication skills with the ability to transmit information clearly and effectively.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• A proactive approach to problem-solving and customer engagement.
• A valid driver’s license is required.

Join our team as a Service Advisor where your expertise will help drive customer satisfaction and loyalty!

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• customer service: 2 years (Preferred)

Ability to Relocate:

• Lexington, KY 40510: Relocate before starting work (Required)

Work Location: In person

Salary : $21 - $24