What are the responsibilities and job description for the Operations Leadership Specialist position at Automated Media Inc.?
Role Overview:
The Program Operations Team Lead plays a pivotal role in driving the success of Automated Media Inc.'s key programs. As a seasoned leader, you will oversee the operational management of critical program elements and specialty areas, ensuring seamless execution and delivering exceptional results.
About You:
- 1 years of experience in product management, project management, or similar is required.
- Experience managing a team in a complex customer-faced environment is required.
- Strong verbal and written communication skills are critical to success and are required.
Duties and Responsibilities:
- Operational Management:
- Billing, claims, and reconciliation with Tire Manufacturers and OEM.
- Price Match Guarantee Program.
- Aftermarket Warranty Program.
- Management of Assigned Specialty Areas:
- Ensure that Program Elements managed by the Program Operations team meet the contractual agreements between AMI and the OEM.
- As necessary, work with appropriate Program Operations subject matter experts for assigned Specialty Area(s) to manage the program's operations.
- Management of Special Projects and Initiatives:
- Manage and execute assigned special projects in support of the Key Program Elements.
- Lead communication with cross-functional areas.
Leadership, Mentoring & Coaching:
- Manage and lead Program Operations associates to drive results and process efficiencies.
- Provide guidance and coaching for project execution and implementation to meet the OEM goals and objectives.
