Technical Support Expert

We're seeking a skilled Technical Support Expert to join our team at Automationtechies. As a critical member of our operations, you will diagnose, repair, and maintain advanced electro-mechanical instrumentation.

About the Role

You will work closely with our engineering teams to provide feedback on product design and serviceability. Your technical expertise and customer support skills will ensure that our equipment functions optimally for clients.

Key Responsibilities

• Remote Troubleshooting & Support: Use digital connectivity tools to assess equipment performance, analyze reports, and provide recommendations to customers.
• Diagnostics & Repair: Inspect, test, and repair precision instrumentation, including both hardware and software components.
• Service Documentation: Maintain accurate service records in CRM systems, ensuring timely and clear communication.
• Customer & Internal Support: Offer phone-based technical assistance to customers and field personnel, guiding them through potential solutions.
• Inventory & Parts Management: Order necessary components for repairs and suggest inventory adjustments when needed.
• Quality Control: Perform final checks on repaired and new instruments before they are returned to customers.
• Collaboration with Engineering Teams: Provide feedback to enhance the serviceability and design of products.
• On-Site Maintenance: Occasionally travel to customer locations to conduct repairs and ensure system reliability.

Requirements

• An associate degree in engineering or engineering technology is preferred.
• Experience in a lab, field service, or electronics repair environment is preferred.
• Familiarity with Microsoft 365 and CRM tools such as Salesforce.
• Hands-on experience with analytical instrumentation and troubleshooting techniques is preferred.
• Strong attention to detail and the ability to manage multiple tasks efficiently.
• Ability to lift and transport equipment up to 70 lbs.
• Willingness to travel occasionally (<10% annually).

Benefits

• Competitive benefits and opportunities for growth.
• Hands-on, problem-solving work.