What are the responsibilities and job description for the Billing and Payables Specialist position at AUTOMOBILE PROTECTION CORPORATION?
Summary
The Business Processing department ensures that APCO’s contracts pass all eligibility requirements. A close partnership with both our agents in the field and dealership personnel drives success.
The Contract Processing Team processes all contracts for the Contract Holders and Dealers, confirming submitted funds and documentation pass all eligibility requirements per the terms of the Contracts. The Billing & Remittance Specialist is primarily responsible for the effective billing and collection of funding.
Essential Duties and Responsibilities
- Champion a continuous improvement mindset and propose, design, and/or implement innovative solutions to increase the efficiency and compliance of the business processing department.
- Monitor and maintain customer accounts to process customer refunds, account adjustments, credit memos, resolve discrepancies and short payments.
- Reconcile and resolve customer disputes as they pertain to outstanding balances due.
- Responsible for achieving delinquency targets for assigned accounts.
- Ensure compliance with all state and federal debt collection laws and guidelines.
- Provide timely and professional responses to all inbound and outgoing inquiries whether verbally or in written communications.
- Ensure timely, accurate, and consistent file documentation of billing and collections activities.
- Drive for superior customer experiences.
- Establish positive and productive relationships with internal and external stakeholders and when necessary, engage for resolution in the collection process.
- Create, review, and approve reporting for detailing collections activities.
- Maintain a depth of knowledge regarding facets of the business to include online systems, claims, financing, vehicle information, and general product knowledge.
- Engage in special projects, process improvements and system enhancements as needed.
- Embrace and support all our core values.
Education and Experience
- High School Diploma or GED Required.
- Associate degree in business administration, finance, or a related field preferred.
- A minimum of 3 years’ experience working in business operations or billing and collections.
Skills
- Microsoft Suite experience to include Excel, Word, Outlook required.
- Ability to identify, develop, and implement process improvements.
- Must have exceptional skills in verbal and written communications.
- The ability to work independently with minimal supervision and accept responsibility for their actions.
- The ability to pay attention to the minute details of a project or task and to perform work accurately and thoroughly.
- The ability to demonstrate conduct conforming to a set of values and accepted standards and to engage in productive work relationships with a variety of personalities and individuals.
- Must possess the ability to understand and explain accounting and reconciliation information and assist with budgets when requested.
- Ability to adapt to shifting priorities and timelines. Must be able to effectively prioritize multiple tasks effectively in a high-pressure deadline driven environment.
- Embrace and support all our core values .
- Requires the ability to maintain confidential information.
Physical Demands
While performing the duties of this job, the employee is regularly required to type and look at a computer screen for lengthy periods of the day. The employee must be able to sit for lengthy periods of time.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Note
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law.
