Cash Application Specialist

Summary

The Business Processing department ensures that APCO’s contracts pass all eligibility requirements.  A close partnership with both our agents in the field and dealership personnel drives success.   

The Contract Processing Team processes all contracts for the Contract Holders and Dealers, confirming submitted funds and documentation pass all eligibility requirements per the terms of the Contracts.   The Cash Application Specialist is primarily responsible for cash deposits and appropriate application of received funding.

Essential Duties and Responsibilities

• Champion a continuous improvement mindset and propose, design, and/or implement innovative solutions to increase the efficiency and compliance of the business processing department.
• Deposit, record, code, enter, and apply all cash receipts daily.
• Balance the posting of cash receipts from Admin, Accounting, and Bank Accounts.
• Perform web transactions including, but not limited to, transfers, ACH, file totals and monitoring.
• Provide timely and professional responses to all inbound and outgoing inquiries whether verbally or in written communications.
• Coordinate with Billing & Remittance Specialist to resolve account issues and deficiencies including participation in customer communications for non-compliance with funding terms.
• Process funding application adjustments for contract exception processing and agent compensation adjustments as needed.
• Drive for superior customer experiences.
• Complete new business remittances and cancellation chargebacks for dealer statement credits.
• Perform reception duties and other business processing duties as needed. 
• Maintain a depth of knowledge regarding facets of the business to include online systems, claims, financing, vehicle information, and general product knowledge.
• Engage in special projects, process improvements and system enhancements as needed.
• Embrace and support all our core values.

Education and Experience

• High School Diploma or GED Required.
• Associate degree in business administration, finance, or a related field preferred.
• A minimum of 1 years’ experience working in business operations or administrative field.

Skills

• Microsoft Suite experience to include Excel, Word, Outlook required.
• Ability to identify, develop, and implement process improvements.
• Must have exceptional skills in verbal and written communications.
• The ability to work independently with minimal supervision and accept responsibility for their actions.
• The ability to pay attention to the minute details of a project or task and to perform work accurately and thoroughly.
• The ability to demonstrate conduct conforming to a set of values and accepted standards and to engage in productive work relationships with a variety of personalities and individuals.
• Must possess the ability to understand and explain accounting and reconciliation information and assist with budgets when requested.
• Ability to adapt to shifting priorities and timelines.  Must be able to effectively prioritize multiple tasks effectively in a high-pressure deadline driven environment.
• Embrace and support all our core values .
• Requires the ability to maintain confidential information.

Physical Demands

While performing the duties of this job, the employee is regularly required to type and look at a computer screen for lengthy periods of the day. The employee must be able to sit for lengthy periods of time. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

Note

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Automobile Protection Corporation (APCO) is a Drug Free Workplace as well as an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law.