Branch Manager for global freight forwarding co.

An established and growing global freight forwarder is seeking a Branch Manager for their Miami, Florida location to oversee a team of 10. This is a top-level managerial position, responsible for overseeing business operations as well as provide brokerage services and operations for a few accounts in Ocean and Air Import. The Branch Manager communicates the mission of the company and works with the staff in their office to set and achieve goals.

The Branch Manager oversees and provides guidance to direct reports. They coordinate with upper management to discuss business progress and create strategies to accomplish the company's goals. The branch manager routinely meets with staff to assess the performance and progress, creating action plans for resolving negative issues, and advising staff on continuous improvement.

The Branch Manager will be managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues and profitability together with the Management team and our US Corporate office.

Responsibilities include, but are not limited to:

• Run daily, weekly and monthly reports to monitor and audit the branch operations.
• Supervise and motivate all branch staff and ensure that all operations are performed accurately and in a timely manner.
• Supervise and review that all accruals in each Operating file are recorded on time for a timely conclusion of monthly financials.
• Responsible to review on monthly bases, analysis of P/L, comparison with Budget and setting up goals of reaching higher profitability.
• Compliance with local / international shipping and customs regulations for all import or export shipments together with our Corporate Compliance Department.
• Management and knowledge of all systems for processing all import and export files by branch personnel, including customs software, and in-house operational and CRM systems.
• Responsible for assisting the company’s Corporate Management on any requests made in regards to accounting, operations, or business development.
• Responsible for assisting all overseas offices and agents with any requests made to the local office, insuring accurate and timely (within 24 hours) response to any requests
• Direct responsibility for all customer relationships, as well as development of salespeople.
• Responsible of building relationships and negotiating rates with local vendors, including but not limited to trucking companies, warehouses, and ocean carriers as needed.
• Identify potential staff, hire them, train them and create and continue the growing path of the branch in Miami, FL.
• Coordinate, manage and oversee the Customs Brokerage department to ensure the compliance of employees with the company policies, US Customs regulations, customer service requirements/procedures, protection of the company liabilities and the day-to-day clearing of inbound cargo.
• Oversee, assist, train and maintain responsibility for the preparation of customs entries and overall workflow. Maintain a high level of professionalism, attention to detail, ability to prioritize and multi-task various tasks and responsibilities.
• Organization, Management and Leadership of the Customs Brokerage Department.
• Monitor the brokerage staff for efficiency, accuracy and productivity.
• Work very closely and in conjunction with the Branch Permit Holder, conduct regular meetings on expectations, transparencies, goals settings.
• Train and mentor department members in areas of Customers Brokerage Regulations, HTS Codes, provide additional training, instructions, re-distribution of work.
• Monitor team performance against company standards and department goals. Regular audit of shipment documents and accounting practices.
• Monitor problem files and identify compliance issues. Communicate with the Compliance department to implement corrective action when necessary.
• Ensure timely and orderly workflow including release, billing and auditing.
• Provide management guidelines, training and organization to the department. Show leadership abilities and initiative. Adjust systems which will allow the department to function more effectively and efficiently as a whole.
• Work with the Permit Holder and Compliance Team to ensure new accounts are on-boarded properly, POA’s and Bonds are set up as per the company SOPs.
• Develop junior staff/department managers to the next level, provide effective feedback to staff (positive and constructive), identify and promote growth opportunities to build a strong team.
• Follow up Corporate and Global policies as well as Implement firm local policies regarding recruiting, staffing, training and account management that result in top-notch customer service, to foster a pattern of long-term staff retention and client retention
• Promote a positive environment for staff and identify any issues that are creating barriers to an optimal work environment for all staff
• Consistently demonstrate ability to successfully move into problem-solving mode whenever challenges or concerns arise
• Take the lead on implementing at least one internal program/procedure per quarter that improves office morale and/or contributes to staff retention
• Build strong relationship with existing clientele
• Identify and pursue new business opportunities, participate in new business pitches, and assist in new business proposals
• Work with sales team to expand and/or renew existing accounts
• Collaborate on RFQ for global accounts
• Prepare monthly reports summarizing P/L and key initiatives/challenges and submit to upper management
• Regularly update projections and manage work to meet or exceed projected revenue targets
• Find ways to save company money by improving/streamlining internal systems or procedures
• Bachelor’s degree
• Minimum of 10 years’ experience in freight forwarding/ U.S. Customs management of consumer goods; experience in the beverage sector is a major plus.
• Superior knowledge of all NVO functions
• Superior communication skills

Requirements:

• Bachelor’s degree
• Minimum of 10 years’ experience in freight forwarding/ U.S. Customs management of consumer goods; experience in the beverage sector is a major plus.
• Superior knowledge of all NVO functions
• Superior communication skills

Benefits:

• The company offers an excellent and comprehensive benefit package