What are the responsibilities and job description for the Level 1 Technical Support position at AVADirect Custom Computers?
AVADirect Custom Computers, a recognized and growing leader in the custom computer industry, is seeking applicants for our Level I Technical Support position. This job is responsible for implementing day-to-day technical support for both clients and employees and delivering strong customer service goals to ensure a satisfied client base.
www.avadirect.com
Responsibilities:
- Troubleshooting and providing technical aid to resolve customer complaints.
- Process return shipments, inspecting stock for quality and identification.
- Communicate with customers regarding status and ticket updates.
- Providing remote technical support for contractors and vendors.
- Documenting problems and solutions in our support database.
- Provide solutions effectively and efficiently to customers in a timely manner.
Requirements:
- Complete understanding of the following: RAID 0, 1, 5, 10/SLI/Crossfire/Windows 7, 8, 10, 11, Server 2008 /Linux Operating Systems/Overclocking/BIOS Setups.
- Strong organizational and communication skills.
- Must work well as a team and independently.
- Strong knowledge of PC hardware and software components.
- Understanding of all Microsoft applications.
- Troubleshooting all aspects of custom desktops, servers, laptops, and notebooks either on-site or remotely.
We offer competitive compensation and benefits packages, including:
- Medical, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan with employer match
- Career development opportunities
If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Hourly pay
- Overtime pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Twinsburg, OH 44087: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18