What are the responsibilities and job description for the Technical Support Specialist Level 1 - Hybrid - 4 10s Schedule position at Hospice of the Western Reserve?
JOIN US IN MAKING THE MOST OF EVERY DAY!
Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.
WHY US?
We believe that our success starts with our greatest asset: OUR EMPLOYEES!
We live our shared core values in everything we do:
COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.
We have a passion for purpose driven work! Do you?
JOIN OUR FAMILY!
In this role you will be responsible for providing telephone and in person support to staff with service requests related to computers, cell phones, and technology related items. You will assist in creating support tickets and routing the requests to the correct support team.
WHAT YOU WILL DO:
Help Desk:
- Provide telephone and in-person support to users in the areas of Windows operating systems, Microsoft Office applications and e-mail. Research, analyze and resolve assigned problems and escalate to appropriate areas when needed
Computer Setup and Maintenance:
- Install new computers, drives, printers and other peripherals
- Install operating systems and authorized software
- Assist with tracking/inventory of computers and related equipment
- Perform computer and related equipment repairs
- Arrange for pick-up and delivery of equipment sent to OEM or service provider
SUCCESS CAPABILITIES:
- Two years post high school education and two years’ work experience in help desk, database support and data conversion or related work.
- Additional work experience may be substituted for education
- Working after regular business hours and on weekends is a requirement
- Working On Call on a rotating basis is required
DETAILS:
- Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
- Tuition Assistance
- Non-exempt role
- Technology Package
- Protocols in place for wellbeing during COVID-19
CONDITIONS OF EMPLOYMENT:
- Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
- Ability to provide proof of eligibility to work in the United States.
- High level of integrity, ethics and professionalism.
NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Applicants who may need reasonable accommodations to complete the application process may contact:
Careers at Hospice of the Western Reserve
17876 St. Clair Ave.
Cleveland, OH 44114
216.383.2222 or careers@hospicewr.org
Hospice of the Western Reserve is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.
