What are the responsibilities and job description for the Service Desk Analyst position at Avail Infrastructure Solutions?

Job Description

Power Up Your Career at Avail!

Avail Infrastructure Solutions provides highly engineered technologies, application-critical equipment, and specialized services in the electrical and welding fields. We have over 1,750 employees that operate through a network of 15 strategically located manufacturing facilities across the globe. At Avail, we're small enough for your ideas to make an immediate impact and large enough to offer you opportunities to grow professionally at any stage of your career.

JOB SUMMARY

As our Service Desk Analyst, you will be responsible for first level end-user technical support for computer hardware, software, telephony, networks, and related technologies. Support includes delivery of formal and informal training, software installation and configuration, installation and testing of new equipment, repair and / or refurbishment, using diagnostic tools and processes.

WHAT WE OFFER

Career Growth : Opportunities to enhance your skills and advance your career through hands-on experience and professional development.
Collaborative Environment : Join a team that values innovation, teamwork, and quality.
Comprehensive Benefits : Enjoy competitive pay, health insurance, retirement plans, and work-life balance.

WHAT WE’RE LOOKING FOR

Experience : Entry-level technical support certification (e.g., network , A ) recommended but not required.

Skills : Requires excellent problem management and customer service skills. Basic knowledge of systems administration including but limited to : TCP / IP, DHCP, DNS, AD, DFS, ADFS, SFTP, SCCM, Azure AD, M365 functionality, Teams, SharePoint, OneDrive, InTune, etc. Basic knowledge of configuring and operating Windows and Linux operating systems. Basic understanding of configuring and supporting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, Organizational Units. Basic understanding with Windows 2019 / 2016 Active Directory including Group Policy Object creation and management, and AD migration.

Customer Focus : Well-developed interpersonal, organizational, and problem-solving skills and be a team player with a desire to provide a high level of customer service. Demonstrated ability to communicate orally and in writing in a clear concise and courteous manner.

WHAT YOU’LL DO

Clearly communicates technical subjects and instructions to non-technical audiences both in person and over the phone.

Manages user requests for support within a timely manner.

Documents, researches, identifies, and attempts to solve technical problems on initial call and / or triage where appropriate for resolution.

Gives users a feeling of personalized service and a quick and thorough resolution.

Performs basic technical support on endpoints (e.g., hardware, configuration, network connectivity, security, VPN, Terminal Services).

Performs general maintenance tasks; troubleshoots and repairs computer systems and peripheral equipment throughout the organization.

Escalates service requests with management, vendors, and more senior technical resources as necessary to resolve problems.

Images desktop and laptop computers.

Ships and receives displays, computers, network equipment, and related materials.

Manages inventory of replacement parts, equipment, and software licenses.

Uses an ITIL based work order tracking system.

Plans and manages travel to field offices for onsite maintenance.

Follow standard policies and procedures where documented.

At Avail Infrastructure Solutions, we build and maintain the world's infrastructure. With our six

business units, Enclosure Systems, Switchgear Systems, Bus Systems, Critical Power Systems,

Rig-A-Lite, and WSI, we engineer and build custom solutions for our customers in the power

generation, transmission, and distribution; data center; oil and gas; and industrial markets.

Check out more information at Availinfra.com.

At Avail Infrastructure Solutions, we are more than a workforce – we are a force at work. We

take pride in our craft and come together to ensure our pieces are all part of a bigger impactful

picture – creating and servicing the infrastructure that powers the world!

Avail Infrastructure Solutions (including its subsidiaries) is an equal employment opportunity employer

committed to providing employees with a work environment free of discrimination and harassment. All

employment decisions are based on business needs, job requirements and individual qualifications,

without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national or ethnic

origin, age, disability, marital status, military status, nor any other status protected by the laws or

regulations in the locations where we operate. Avail will not tolerate discrimination or harassment based

on any of these characteristics.

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