What are the responsibilities and job description for the Dispatcher - Customer Service position at Avengers Trucking LLC?
Job Overview
We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in transportation management and supply chain operations. Your ability to communicate effectively and manage various tasks will be essential in ensuring customer satisfaction and operational efficiency.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, demonstrating excellent phone etiquette.
- Manage and track shipments, ensuring timely delivery and resolving any issues that may arise during the shipping and receiving process.
- Utilize transportation management systems to input data accurately and maintain up-to-date records.
- Assist with dispatching and fleet management tasks as needed, coordinating with drivers and logistics teams.
- Perform data entry tasks related to customer orders, inventory management, and shipment tracking.
- Collaborate with internal departments to streamline operations within the supply chain.
- Provide support for any transportation-related inquiries, leveraging knowledge of AS400 systems when necessary.
Qualifications
- Previous experience in customer service or a related field is preferred.
- Familiarity with transportation management systems is a plus.
- Strong understanding of supply chain processes, including shipping and receiving operations.
- Excellent communication skills with a focus on phone etiquette.
- Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Experience with data entry and basic computer skills; proficiency in AS400 is advantageous.
- Knowledge of fleet management principles is desirable but not required.
- A positive attitude and a willingness to learn are essential for success in this role.
Join us in delivering outstanding service while contributing to the success of our operations!
Job Type: Part-time
Pay: $13.00 - $17.00 per hour
Expected hours: No less than 13 per week
Schedule:
- 4 hour shift
Ability to Commute:
- Rochester, MI 48306 (Required)
Ability to Relocate:
- Rochester, MI 48306: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $17