Job Overview :
Aventis Systems has an excellent and exciting opportunity for an Customer Operations Coordinator to join our team at our Marietta location. The Customer Operations Coordinator position will be responsible for 60% Operations (invoicing, pulling parts, managing returns) and 30% Customer Service and Administration at Aventis Systems. The ideal candidate will be responsible for invoicing and pulling parts to fulfill the Company’s eCommerce orders along with daily shipping activities. In addition, the ideal candidate will also be responsible for answering inbound customer service calls, customer messages on eCommerce platforms, and responding to tickets.
The Coordinator will thrive in a fast-paced environment. They must also be detail oriented and comfortable focusing on high volume, repetitive work that may change quickly. The ideal candidate will be someone who puts in time and effort into both the operations and the customer service sides of this role.
- This is not a remote position .
NOTE : The schedule will be Monday through Friday from 9am to 6pm, and rotating Saturdays from 8am to 5pm (with a swap day off for Saturday).
This position reports directly to the Operations Team Lead
Core Accountabilities :
Invoicing / Printing LabelsOrder Fulfillment (Pulling Parts)ShippingCustomer SupportAdministrationReturnsOther tasks and projects as assignedInvoicing / Printing Labels
Invoice orders from all eCommerce channelsProactively detect data entry errors and maintain data integrity across Company systemsPrint shipping labelsEnter tracking information into appropriate systemsOrder Fulfillment (Pulling Parts)Pull correct parts for shipping per invoice instructionsShipping
Daily shipping of technician and services ordersCorrectly match labels to orders / boxesPrint additional labels for multi-box shipmentsCustomer Support
Answer inbound phone calls from the Customer Service lineMonitor and respond to customer messages across all eCommerce platforms (Amazon, Newegg, Walmart, eBay, and company website)Investigate, answer and close tickets from the internal ticketing systemGreet walk-in customers and ensure their purchase or pick-up experience is positive and seamlessQuickly respond to order status inquiries via appropriate channels (email, chat, Slack, third party messaging platforms)Work to resolve and prevent customer service issues and complaintsWork on Autotask tickets and resolve them in a timely mannerAdministration
Take inventory of commonly sold items several times weekly on a daily basis.Assist with light receiving workClean and maintain an orderly operations workspaceMaintain current knowledge of products and servicesAttend ongoing product and job training including seminars, workshops, conferences, etc.Participate in Company or departmental meetings and projects, as requestedProvide support for additional tasks as requested by managementProcess returns and reshipmentsReturns
Investigate the reason for returned products, initiate an inspection, and finalize the return processRequired Qualifications & Skills
Associates or Bachelors degree (degree in progress acceptable) or equivalent experienceExperience with high volume invoicing, as well as experience with order entry systems such as QuickBooksExperience with shipping and receiving and major carriersUpbeat and positive attitudeAbility to perform repetitive workAbility to pay attention to the smallest of detailsNot easily flustered by the volume, pace or changeAbility to keep composure in stressful situationsAbility to work independentlyAbility to exhibit accurate and detailed knowledge of Company’s products and servicesAbility to lift 40 pounds unassistedValid driver's license and a clean driving recordWork Environment
Competitive salary, as well as employer, contributed health benefitsUnlimited paid time offMarietta, GA office locationAccess to a Company cell phone planA seat on an energetic team that collaborates and pushes each other to be betterA fast-paced but cooperative environment with endless potential for growthCelebration events for team and Company successes throughout the year
