Director - Operations

POSITION SUMMARY

The Director of Operations is responsible for overseeing specific shopping center operational functions, which may include budgeting budgeting/expense control, service contractor management (i.e., cleaning, landscaping, HVAC / Cooling Tower etc.) and other assigned duties, with the goal of exceeding the expectations of the customers and tenants and achieving Company performance objectives. Leads local Emergency Preparedness programs and other special projects as assigned. Serves as the primary person for establishing local controls and ensuring all operations are consistent with Company policies and procedures.

RESPONSIBILITIES:

• Contract Management: Direct responsibility for the management of key property service contracts, which may include housekeeping, landscaping. Ensure that all assigned contractors remain fully compliant with all contractual obligations. Perform audits of contractors’ performance to ensure the property is getting high levels of productivity and service. As required, take the lead role in negotiating any contract renewals or bid processes.
• Expense Management: Assists General Manager / Assistant General Manager in the preparation of annual operating budgets, quarterly forecasts, and monthly variance explanation. Ensure that the property has the right expense controls in place so that all expenses are properly authorized, accounted for and at or below projected levels.
• Project Management: Typically assigned responsibility for leading the efforts for the development and execution of property specific special projects that improve productivity, service levels and / or financial results.
• Controls: Ensure that the Center’s financial processes perform within Company standards and Sarbanes-Oxley. Perform self-audits of internal controls to ensure compliance with established standards.
• Property Management: Serve as a senior manager at the property. Participate in management duty rotation, serving as on-call executive for any property issues.
• Prepare and submit summary reports of conditions in the building and recommend action to be taken.
• Maintain; operate all HVAC systems and associated equipment, electrical equipment, plumbing systems, building management systems, and building repairs.
• Experience in CMMS systems.
• Emergency Management: Chair the local Emergency Preparedness Committee, which ensures the property is properly prepared for any emergency and its programs are consistent with Company requirements.
• High level decision making on property logistical issues and expense approvals / controls.
• Direct responsibility for holding contractors accountable to their contractual obligations, negotiating contracts and overall expense performance for assigned areas.
• Other duties as assigned.

QUALIFICATIONS:

• A minimum of 4 to 8 years of experience in an operation management role or similar is required.
• Retail or property management experience is preferred.
• Bachelor’s degree in business or similar field is required or equivalent education and experience.

REQUIREMENTS:

• Ability to multi-task across shifting priorities, at times driven by external elements that may be difficult to control.
• Strong operational background, with general knowledge of building systems (HVAC, electrical, plumbing, landscaping, phone / data, and fire protection)
• Computer experience in Word, Excel and knowledge of a corporate email system
• Outstanding communications skills, written and verbal.
• Strong financial acumen with an ability to develop, manage and forecast expense budgets and P & L statements.
• Strong interpersonal skills
• Ability to negotiate and write contracts.
• Strong organizational and project management skills