What are the responsibilities and job description for the HME Customer Service Representative position at Avera Health?
Location :
Avera Living Well Center
Worker Type : Regular
Work Shift :
Day Shift (United States of America)
Pay Range :
The pay range for this position is listed below. Actual pay rate dependent upon experience.
18.25 - $23.75
Position Highlights
You Belong at Avera
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.
A Brief Overview
Serves as an on-site resource for services and processing referrals / sales / rentals as appropriate for branch location. Contacts the appropriate service line representative when additional services and / or specific information is requested. Attends to customer's needs and brings information to the Leadership Team planning effort.
What you will do
- Provides a welcoming environment for patients, customers and staff by assisting with product selection and product education, which would consist of teaching the customer about the functions and benefits of the product.
- Receives and records merchandise according to store procedures, organize merchandise as needed and assists in maintaining merchandise stock levels and presentation.
- Maintains a clean store necessary to ensure the store presentation to our customers is pleasing and a comfortable shopping experience.
- Researches and promotes new products to display at store.
- Completes the sale / rental transactions for all on-site level I home medical equipment / products / services (i.e., measuring / fitting of vascular garments) to include securing appropriate pre-authorizations, physician orders, data entry, signatures, co-pays, patient education, etc.
- Works with Access Services for appropriate verification.
- Collaborates with appropriate manager / supervisor / and materials to add / delete service specific information, education, products, and services.
- Maintains up-to-date knowledge base of new products and services available.
- Promotes services to clinic staff and physicians.
- Works collaboratively with Site Manager for show product display that promotes positive sales efforts.
Essential Qualifications
The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
Required Education, License / Certification, or Work Experience :
Expectations and Standards
Benefits You Need & Then Some
Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.
Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.
Salary : $18 - $24
