What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE I position at Inovar Packaging?
Customer Service Representative
Cimarron Label - 4201 N Westport Ave, Sioux Falls, SD
Day Shift; Mon-Fri
COME JOIN OUR EXPERIENCED CS TEAM!
Cimarron Label, an Inovar Packaging Company, is a national leader in innovative labeling solutions! Cimarron offers a great work environment and fosters a culture of teamwork, employee engagement, performance excellence and customer advocacy.
Our CS team utilizes extensive knowledge of our label products and manufacturing services along with strong communication skills to ensure customer satisfaction! This team is always going above and beyond and is looking for a focused, team-oriented and experienced CSR to join their team!
We offer competitive pay and a comprehensive benefit package! Including great health/dental/vision plans, 401K match, paid holidays and time off, bonus plans, employer-paid life insurance and disability insurance.
Key Responsibilities:
- Provide effective customer service for all external and internal customers by utilizing knowledge of company products and programs.
- Partners with sales team to provide quality service to our customers.
- Talks with customers by phone and e-mail concerning orders, modifications to orders, returns, shipments and products.
- Enters customer information and specifications into computer software.
- Maintains all customer master files.
- Addresses customer issues to ensure effective and long-term problem resolution.
- Organizes and files for easy access.
- Confers with sales, production, product development, pre-press, shipping, quality, estimating and warehouse in meeting customer requirements.
- Must comply with all company policies, follow Good Manufacturing Practices (GMP’s) and all Standard Operating Procedures (SOP’s) related to job function.
- Willing to work OT as needed.
- High School diploma or general education degree (GED).
- Ability to work in fast-paced environment and meet deadlines.
- Ability to work independently from general instructions.
- Computer experience required.
- Mathematical skills include the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Professional ethics including telephone etiquette and excellent communication skills.
- Understanding of customer relations, time management, problem resolution theories and techniques.
- Knowledge of basic printing production and job flow.
- Commitment to company values.
Knowledge / Skills:
- High School diploma or general education degree (GED).
- Ability to work in fast-paced environment and meet deadlines.
- Ability to work independently from general instructions.
- Computer experience required.
- Mathematical skills include the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Professional ethics including telephone etiquette and excellent communication skills.
- Understanding of customer relations, time management, problem resolution theories and techniques.
- Knowledge of basic printing production and job flow.
- Commitment to company values.
Cimarron Label is an equal opportunity employer.
*All job offers are contingent on candidates successfully passing pre-employment screenings which include a drug test and background check.
