What are the responsibilities and job description for the Table Games Manager position at Avi Resort and Casino?
About the Organization
It is the intent of the Avi Resort and Casino, a wholly owned subsidiary of the Fort Mojave Indian Tribe, to abide by applicable Federal Equal Employment Opportunity laws consistent with Indian Preference Laws and in conformity with the Fort Mojave Tribal Employment Rights and Ordinances.
All applicants are considered on the basis of their ability to do the job without regard to individual race, religion, color, sex, age, national origin, political affiliation or physical, mental or emotional disabilities or veteran status. All statements contained herein are true to the best of my knowledge. I understand that misrepresentation, omission of facts or falsification of the application will render the application void, or if hired, may result in immediate termination of employment.
Description
Summary :
Responsible for the day to day operation and direct supervision of all activities within the Table Games department. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and / or employee challenges.
Essential Functions and Responsibilities :
- Hire, train, develop, measure performance, discipline, and schedule department staff
- Lead the tactical execution of strategic initiatives under the direction of division leadership
- Establish standards of service within assigned department(s) and ensure achievement
- Monitor and control labor within the department while maintaining adequate coverage based on business demands
- Knowledge of and compliance with all departmental policies, service standards and Gaming regulations, as they pertain to Table Games.
- Knowledge of card counting techniques and cheating tells.
- Anticipate guest's needs, acknowledge and respond promptly to any and all requests.
- Resolve guest complaints, ensuring guest satisfaction.
- Assign stations and duties for all team members.
- Advise Director of any personnel or operational problems.
- Count table inventories and calculate win / loss at the end of shift.
- Responsible for card and dice security.
- Issue playing cards and dice and review them for irregularities at the beginning of shift as well as during shift
- Thorough knowledge of department operations and the laws / regulations governing them, including game security.
- Provide outstanding customer service in a timely manner to both guests and fellow team members
- Performs other duties as assigned
Position Requirements
Qualifications
Work Cards
Physical Requirements
Work Environment Potential Conditions
The work environment is characterized as an entertainment setting, where slot machines and talking are prevalent. The noise level in the work environment is considered loud and smoke filled.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Number of Openings
Position Status
Full Time
Exempt / Non-Exempt
Exempt
Open Date
11 / 14 / 2024
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
