What are the responsibilities and job description for the Director of Housekeeping position at Avion Hospitality?
Job Type
Full-time
Description
JOB SUMMARY :
The Director of Housekeeping is responsible for ensuring the efficient operations of the Housekeeping Department in accordance with Avion standards. This includes leading the entire Housekeeping Department, covering rooms, front / back of house, public areas, and laundry.
EXPERIENCE & EDUCATION :
At least 7 years of progressive experience in a hotel or related field; or a 2-year college degree and 5 or more years of related experience; or a 4-year college degree and at least 3 years of related experience.
Supervisory experience required.
Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
Must have a valid driver's license for the applicable state. ? Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations. ? Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and adjust to meet the constraints of particular needs.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests. ? Must be able to work with and understand financial information and data, and basic arithmetic functions.
Requirements
JOB FUNTIONS & DUTIES :
Approach all encounters with guests and associates in an attentive, friendly, courteous, and serviceoriented manner.
Maintain regular attendance in compliance with Avion standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Avion standards and regulations to encourage safe and efficient hotel operations. ? Comply with certification requirements as applicable for the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
Establish and maintain a key control system for the department.
Operate radios efficiently and professionally in communication with hotel staff.
Ensure the proper use of radio etiquette within the housekeeping department.
Monitor and direct all Housekeeping and Laundry leadership.
Ensure compliance with company and brand training using the steps to effective training according to Avion standards. Housekeeping Director Job Code : 2002
Conduct all 90-day and annual associate performance appraisals according to Avion S.O.P.s.
Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his / her placement.
Conduct monthly department meetings with housekeeping staff according to Avion standards.
Prepare associate schedules according to the business forecast, payroll budget guidelines, and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.
Maintain standards regarding Purchase Orders, vouchering of invoices, and checkbook accounting according to Avion S.O.P.s.
Ensure guest privacy and security by correctly following Avion procedures.
Participate in required M.O.D. coverage as scheduled.
Ensure implementation of all Avion's policies and house rules.
Train and review all "House Safety" rules and procedures with Housekeeping staff.
Motivate, coach, counsel, and discipline all Housekeeping leaders according to Avion S.O.P.s.
Lead and facilitate monthly all-associate team meetings, and any other functions required by management.
Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion standards.
Maintain a professional working relationship and promote open lines of communication with other managers, associates, and all departments.
Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
Focus the Housekeeping Department on its role in contributing to guest service scores.
Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and associates.
Conduct weekly walk-throughs with General Manager and Property Engineer.
Use the telephone and computer system for reporting and verifying room status.
Properly store, secure, and issue supplies as needed to meet business demands.
Complete all reports in a timely and efficient manner as required by management.
Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department.
Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Monitor all V.I.P.s, special guests, and requests.
Perform any other duties as requested by the General Manager.
Access to back-of-house areas of the hotel and sensitive information.
Interact and occasionally have unsupervised contact with guests and / or colleagues.
Access and control sensitive areas in the hotel premises, including Master Keys and / or guestrooms, Storage / Liquor Room, and secured file cabinets.
Drive safely on behalf of the company for business reasons.
Maintain a high level of trust and responsibility.
Represent the company with a certain level of reputation and good character as well as exercise sound judgment
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