What are the responsibilities and job description for the Lead Customer Service Representative position at AVIRE?
About AVIRE
AVIRE is part of the Halma group, a global leader in safety, healthcare, and sensing solutions.
With over 45 businesses under its ownership, Halma offers a great place to start, advance, or accelerate your career.
Job Description
The Customer Service Lead is responsible for leading and enhancing our customer service operations.
Key responsibilities include:
- Developing and implementing effective customer service support policies and procedures
- Advocating for the voice of the customer across all departments
- Ensuring timely resolution of cases
- Developing talent to ensure optimal performance and drive growth
Requirements
Associate's degree in business administration, marketing, communications, sales, engineering, or a related field or equivalent experience.
A minimum of five years of customer service or inside sales experience is required.
Why Join Us?
At AVIRE, we're committed to fostering a diverse and inclusive workplace where individual perspectives and capabilities are valued.
Join our team and contribute to delivering exceptional customer experiences!
