What are the responsibilities and job description for the Scheduling Coordinator position at Avodah Home Care?
Job Title: Scheduling Coordinator – Avodah Homecare
About Avodah Homecare:
At Avodah Homecare, our mission is to deliver compassionate, high-quality in-home care that supports the independence and dignity of our clients. We leverage advanced software systems—Paylocity, Smartcare, and AuthentiCare 2.0—to ensure efficient and accurate scheduling, positioning us as a leader in our industry.
Job Summary:
The Scheduling Coordinator is responsible for managing and optimizing daily scheduling to align client care needs with caregiver availability. Utilizing Paylocity, Smartcare, and AuthentiCare 2.0, this role ensures seamless coordination, accurate record-keeping, and effective communication between clients, caregivers, and management.
Key Responsibilities:
- Schedule Management:
- Coordinate and assign homecare appointments using Paylocity, Smartcare, and AuthentiCare 2.0 to ensure timely and effective coverage.
- Maintain and update scheduling systems in real time, resolving conflicts or changes as they arise.
- Monitor caregiver availability and adjust schedules proactively to meet evolving client demands.
- Communication & Coordination:
- Serve as the primary point of contact for clients and caregivers regarding scheduling inquiries, confirmations, changes, and cancellations.
- Collaborate with operations and management teams to address urgent scheduling issues and adjust assignments as necessary.
- Provide timely updates to all stakeholders regarding schedule modifications, emergencies, or process improvements.
- Data Management & Reporting:
- Utilize Paylocity, Smartcare, and AuthentiCare 2.0 to maintain accurate records of appointments, caregiver assignments, and schedule modifications.
- Generate regular reports to track scheduling efficiency, identify trends, and recommend process enhancements.
- Assist with audits and compliance checks by ensuring data accuracy and adherence to regulatory standards.
- Process Improvement:
- Evaluate and streamline scheduling workflows, leveraging technology to improve efficiency.
- Work with cross-functional teams to implement scheduling best practices and integrate software system updates as needed.
Qualifications & Skills:
- Education & Experience:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Prior experience in scheduling, dispatch, or a similar role, ideally within a healthcare or homecare setting.
- Technical Proficiencies:
- Hands-on experience with Paylocity, Smartcare, and AuthentiCare 2.0 systems is highly desirable.
- Proficient in scheduling software and Microsoft Office Suite (Word, Excel, Outlook).
- Quick learner with the ability to adapt to new technologies and system updates.
- Soft Skills:
- Exceptional organizational skills and attention to detail.
- Strong communication and interpersonal abilities to effectively manage interactions with clients and caregivers.
- Proven problem-solving skills and the capacity to work efficiently under pressure in a fast-paced environment.
Working Conditions & Benefits:
- Environment:
- Primarily office-based with opportunities for remote work as needed.
- A dynamic, fast-paced setting that may require flexibility to handle last-minute scheduling adjustments.
- Compensation & Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance, paid time off, retirement plans, and opportunities for professional development.
At Avodah Homecare, we are committed to excellence in care delivery and operational efficiency. If you are a detail-oriented scheduling professional with expertise in Paylocity, Smartcare, and AuthentiCare 2.0 systems, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: $29,120.00 - $35,360.00 per year
Medical Specialty:
- Home Health
Schedule:
- Extended hours
- Monday to Friday
- Rotating weekends
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Columbia, SC 29223 (Required)
Ability to Relocate:
- Columbia, SC 29223: Relocate before starting work (Required)
Work Location: In person
Salary : $29,120 - $35,360