What are the responsibilities and job description for the IS Analyst position at AW Technical Center USA?
Job Title: IS Analyst
Company: Aisin World Corp of America
Department: DX / Infrastructure & Security
Location: Seymour, IN
Position Responsibilities
The incumbent is expected to perform the following functions that the company has determined are essential to this position:
- Adhere to company IT processes and security
- Contribute to the creation and maintenance of End User Services (EUS) related (e.g. Process, Policy, etc.) documentation.
- Perform tasks according to existing endpoint support related documentation.
- Perform tasks according to existing client related process documentation.
- Perform tasks related to maintaining endpoint applications (e.g. Anti-virus, Word, Excel, etc.)
- Provide desktop/desk side support in line with business applications and processes.
- Troubleshoot and resolve endpoint issues up to and including data-link layer of the OSI model.
- Troubleshoot and resolve printer issues for end users.
- Troubleshoot and escalate user endpoint issues to the IS Analyst III when necessary.
- Ensure appropriate Endpoint configuration backups occur as required.
- Build desktop and mobile devices according to company requirements using existing tools, images, etc.
- Provide technology support for conferencing tools and ensure the ready availability of meeting room resources such as presentation software and audiovisual systems.
- Assist with hardware and software inventory tasks.
- Other tasks and duties as assigned.
Required Skills and Abilities
Essential Skills and Experience:
- Ability to effectively support Windows 10\11 OS, Office 365 apps, Lenovo PCs, and Apple iPhones.
- User and computer object MACDs in Active Directory and O365 Tenant
- Basic knowledge of IT infrastructure.
- Basic knowledge of Microsoft Office 365, endpoint technologies & related end user productivity tools.
- Effective problem solving and quick resolution of Endpoint issues.
- Self-starter who can execute tasks with minimal oversight.
- Well-organized and able to prioritize tasks, projects, etc. to maintain a high productivity level.
- Ability to interact with users directly and participate in problem solving discussions.
- Ability to review and execute instructions from complex technical documents.
Beneficial Skills and Experience
- Help Desk operations and ticket management. InvGate Help Desk Application knowledge is a plus.
- Basic knowledge of networking, WAN, server, etc. components a plus.
- Knowledge of automotive manufacturing IT equipment (e.g. Scan guns) a plus
Education/Training/Certifications
- Bachelor's degree in IT related field is desired. Equivalent experience will be considered.
- At least one relevant technology (e.g. Microsoft, ITIL, CompTIA , etc.) specific certifications desired.
