Branch Operations Leader

Industry: Industrial Distribution

Location: Ocean County: Toms River, NJ

Basic Requirements:

• Minimum of 2 years industry experience (preferred)
• Minimum of 2 years experience in a leadership role, preferably in a retail/store setting

Position Overview

The Branch Leader is responsible for managing branch operations, ensuring outstanding customer service, and driving sales growth. This role requires a proactive leader with strong problem-solving skills, a customer-first mindset, and the ability to inspire and guide a team. The ideal candidate will ensure operational excellence, foster a safety-first culture, and build lasting customer relationships.

Key Responsibilities

Customer Experience & Sales Growth

• Ensure customers receive expert guidance, accurate order processing, and timely service.
• Build and maintain strong relationships with customers, providing tailored solutions to meet their needs.
• Identify opportunities to grow existing accounts through exceptional service and strategic sales techniques.
• Oversee and assist with warehouse activities such as, receiving, storing, picking, shipping materials and inventory control
• Plan delivery logistics and obtain necessary documents to transport goods

Operational Leadership

• Oversee daily branch operations, ensuring efficiency and adherence to company policies.
• Maintain inventory accuracy and store upkeep to create a professional and organized environment.
• Conduct research to stay knowledgeable about AWISCO’s product offerings and industry trends.
• Inspect cylinders for defects and compliance with company and government regulations.

Safety & Compliance

• Lead by example in upholding AWISCO’s commitment to safety, ensuring all team members follow safety guidelines and wear required PPE.
• Promote a culture of open and proactive communication regarding safety and operational improvements.

Team Leadership & Development

• Foster a positive and high-performing work environment.
• Coach and mentor team members to develop their skills and enhance overall branch performance.
• Communicate company goals, policies, and best practices effectively across the team.

Additional Duties

• Adapt to changing priorities and business needs with enthusiasm and flexibility.
• Perform other related duties as assigned by management.

Required Skills & Qualifications

• Customer Service Excellence – Ability to manage customer interactions with professionalism, empathy, and problem-solving skills.
• Effective Communication – Strong verbal and written communication skills, with the ability to articulate solutions clearly.
• Time Management & Organization – Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Leadership & Problem-Solving – Proactive approach to challenges with a focus on continuous improvement and teamwork.
• Adaptability & Initiative – Self-starter who thrives in a dynamic work environment and is comfortable taking the lead.
• Sales & Retention Experience – Experience with inbound/outbound calls, customer retention, and inside sales preferred.
• Physical Requirements – Ability to lift 50 lbs.

What We Offer

• On-the-job training and career growth opportunities
• Full benefits package for full-time employees, including:
• Medical, Dental, and Vision Insurance
• Paid Vacation, and Sick Time Off
• Paid Holidays
• 401(k) retirement plan with company match
• And much more!

About AWISCO’s Product Offerings

• Industrial Products – We supply a wide range of welding and industrial products, including cutting-edge welding and cutting equipment, power tools, contractor supplies, and safety gear.
• Specialty Gases – Our specialty gas solutions cater to industries such as Scientific, Pharmaceutical, and High-Tech Manufacturing.

Company website: Awisco.com

Hours of Operation: Mon-Fri: 8:00am-4:30pm, Saturday: 8am-12pm

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Leadership: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Operations: 1 year (Preferred)

Work Location: In person

Salary : $20 - $22