What are the responsibilities and job description for the Branch Operations Supervisor position at Taylor Bank?
HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY
At Taylor Bank, everything we do is about serving our community and building strong customer relationships.
WE ARE SEEKING:
- A Branch Operations Supervisor with great people skills to take care of customers in our branch located in Ocean View, Delaware. This is a full-time, day shift position, with occasional Saturday mornings required.
YOU WILL BE RESPONSIBLE FOR:
- Assisting with branch operations decisions.
- Motivating and engaging staff, leading by example.
- Assisting with training and development of branch staff.
- Supervising branch staff through appropriate delegation of duties.
- Mentoring branch staff and onboarding new hires.
- Handling daily banking transactions and referring products and services that meet specific customer needs.
- Performing routine audits of night depository logs and Customer Service Associate balance sheets.
- Assisting with monthly branch audits and preparing audit compliance documentation.
- Performing safe deposit box maintenance. Ensuring billing is correct, auditing entry logs and contracts.
- Resolving customer issues in a satisfactory prompt and manner
- Holding branch meetings if necessary.
- Assisting with training and development of branch staff.
- Willing to float to other branches when needed.
YOU SHOULD HAVE:
- High School Diploma or Equivalent required; Associates Degree preferred
- Advanced knowledge of branch banking operations, including teller duties, opening new accounts and products and services
- Prior supervisory experience
- Excellent customer service skills
- Basic computer skills
- Basic level ability in Microsoft Office Suite
- A professional appearance
WE OFFER:
- Strong growth opportunities
- A friendly, collaborative work environment
- An amazing benefits package: including affordable medical, dental and vision plans; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more.
- This is a non-exempt position and is eligible for overtime pay. We also have a discretionary bonus plan, subject to company performance.
TAKE THE FIRST STEP! Click the Apply button to access the online application and complete a required online assessment found HERE.
Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.
