Community Director

We pride ourselves on placing people first!  We are seeking a strong, experienced and dynamic Community Director, who can rally a team and lead a community.  

As a Community Director, your priority will be your TEAM and RESIDENTS! You will oversee all business operations and be responsible for the leasing, marketing and maintaining  positive resident relations.  You are a goal-oriented go-getter, who understands budgets, assets and financials, and cares deeply about operational aspects of running a business, and that it's all about the PEOPLE! 

You will be working closely with your onsite leasing and maintenance team, as well as your Regional leadership. High energy that helps motivate the leasing team and helps build resident retention will be rewarded.  

●  Managing the financial performance of the property by overseeing rents, occupancy and expenditures.
●  Ensure the model apartments and target apartments are ready for show and maintaining work areas, common areas and office in a clean and orderly manner.
●  Market the property effectively by answering questions, conducting tours, and promoting community amenities.
●  Have a thorough knowledge of lease terms, specifications and all community policies.
● Handle the approval of leases by reviewing each application, background screening and reviewing income, as well as the signing of community leases.
●  Trains, motivates and supervises all on-site staff to achieve operational goals of assigned community, and review and approve of all timesheets.
●  Provide direction and oversight to property maintenance staff.
●  Ensuring that buildings, units, amenity space conditions are in market ready condition.
●  Performing regular inspections of managed property.
●  Provide excellent customer service while maintaining the highest standards of resident service.
●  Keep updated informational material and distribute to local businesses, apartment locators, etc.
●  Optimize occupancy and increase community visits by finding new ways to boost online engagement, update promos/advertising, and create new marketing strategies.
●  Regular “shopping” of competitive properties and remaining knowledgeable of market conditions.
●  Conduct out-reach marketing at least twice per week.
●  Develop and maintain an on-going resident retention program.
●  Maintain all resident and property files.
●  Courteous and efficient handling of resident requests and complaints.
●  Bidding, negotiating, and managing vendor service contracts and one-time projects.
●  Always maintain a professional appearance and attitude.
●  Some responsibilities and duties may not be specifically addressed within this job description.
●  Analyze performance and trends to develop and implement monthly marketing plan, monthly budget projections and discuss strategies with Regional leadership.
●  Reviewing, understanding and reporting financial information.

Goals:

●  Occupancy, retention, and net operating income are at an all-time high.

●  Assist in preparation of budget, and adherence to approved budgets.

●  Complete month-end and year-end reporting as required.

●  Provide narrative of all monthly budget variances /-10% AND /- $500 per line item.                        
 ●  Ensure that property operations are compliant with all applicable regulatory requirements.

●  Share the organization’s priorities with your team, making sure they follow protocol and motivating them to go above and beyond the call of duty. 

●  Multitasking to meet deadlines in a timely and organized manner.