What are the responsibilities and job description for the Call Center Supervisor position at Axion?
AXION Contact is a fully customizable 24/7/365 State of the Art multi-channel contact center. We are a preferred outsource partner who is known for our dynamic and innovative practices. For over 35 years we have exceeded our client’s highest expectations and have helped them build their brands and customer loyalty. Axion Contact is seeking motivated, sharp and well-spoken individuals for multiple Call Center positions for one the country’s leading healthcare providers. This is an extremely fast paced call center where our Customer Service Representatives are responsible for responding in a timely, professional and courteous manner to all customer inquiries.< Responsibilities for Call Center Supervisor ….>Axion needs candidates with supervisory experience who can thrive in this setting with the ability to communicate clearly and kindly with all levels of staff, customers and providers. Our Ideal candidates must be able to quickly adapt and be able to think critically.
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Strategizing and monitoring daily activities of customer service operation.
Assisting customer service staff with duties where required.
Training staff in areas of customer service and company policies < must reside in the USA
Job Types: Full-time, Temporary
Pay: $16.00 per hour
#INDADMIN
Job Types: Full-time, Temporary
Pay: $16.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- SUPERVISORY: 1 year (Required)
Ability to Commute:
- Blue Bell, PA 19422 (Preferred)
Ability to Relocate:
- Blue Bell, PA 19422: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16