What are the responsibilities and job description for the Rapid Response Coordinator position at Axis Portable Air LLC?
About Axis Portable Air LLC
We are Axis Portable Air, the industry’s most disruptive and fastest growing climate control company. What we do? We rent portable and temporary air conditioning, heating, and air quality equipment to end-users that operate in environments where temperature control is crucial. Who do we work with? We work with healthcare facilities, data-centers, national retailers, general contractors, and more. Where we do it? Headquartered in Phoenix, AZ, we've grown into 28 major markets across the US within our first 5 years and will be in even more within the next 12 months. How we do it? We assembled a highly competitive team, eliminated the corporate red-tape, and built a business around the people who run it each day. We created a culture that champions success and incentivizes every member of the team to care about the growth of the business, because here – it’s truly rewarded.
We are Axis Portable Air, the industry’s most disruptive and fastest growing climate control company. What we do? We rent portable and temporary air conditioning, heating, and air quality equipment to end-users that operate in environments where temperature control is crucial. Who do we work with? We work with healthcare facilities, data-centers, national retailers, general contractors, and more. Where we do it? Headquartered in Phoenix, AZ, we've grown into 28 major markets across the US within our first 5 years and will be in even more within the next 12 months. How we do it? We assembled a highly competitive team, eliminated the corporate red-tape, and built a business around the people who run it each day. We created a culture that champions success and incentivizes every member of the team to care about the growth of the business, because here – it’s truly rewarded.
We then took it a step further, and launched our “Team Ownership Program”, awarding team members an annual $10,000.00 in company profit units, making every employee at the company an owner. So, when the company wins, we all win.
Now that team goes out each day and continues to win together, celebrate success, and be a valued part of something truly special...and that team is growing.
AXIS PORTABLE AIR LLC IS CURRENTLY HIRING FOR THE FOLLOWING:
Location: Chandler, AZ - Headquarters (On-Site)
Pay: $22.00-$30.00 hr
As a Rapid Response Coordinator, you will be responsible for overseeing the work-order management and customer experience for national and strategic accounts.
This role requires flexibility to work various shifts, including weekdays, nights, weekends, and holidays. Due to the seasonal nature of our business, this role will also experience a significant increase in demand, inbound communication, workload, and the need for proactive communication and attention to detail during peak summer and winter months.
Success in this role will demand a genuine and authentic commitment to customer service, attention to detail, and teamwork. By doing so you will play an integral part in the relationship management, performance, and development of highly valued customers. It’s an excellent opportunity for a motivated, dedicated, and hardworking individual seeking advancement within a rapidly growing company.
Job Requirements & Expectations:
- Responsibilities will include but are not limited to the following:
- Maintain the highest level of respect, customer support, and willingness to uphold companies culture and standards of service.
- Meet and exceed customer expectations by responding to emergency and non-emergency work-orders, service, and support requests via phone, email, software, and a variety of web-based platforms.
- Create and deliver quotes based upon customers' requests.
- Occasionally, gather additional information to ensure timely and efficient fulfillment of customer requests. This may involve clarifying the scope of work, including details such as location, specific service needs, and the urgency of the request.
- Manage and maintain invoicing, administrative, and customer specific tasks via email and across various customer specific platforms.
- Service as the main point of communication between the customer and companies operations, delivery, and service teams in the field.
- Seek and address customer feedback and proactively provide the highest levels of customer service, problem solving, and unreasonable hospitality.
Preferred Skills & Attributes:
- 1 years of customer service or dispatching experience preferred.
- An authentic desire to provide the highest level of customer service.
- Ability to successfully multitask in a high-demand environment.
- Willingness to work independently and as part of a team in a fast-paced environment.
- Communicate professionally and effectively with all levels of the organization
- Problem analysis and problem resolution at both a strategic and functional level
- Excellent computer proficiency, including fast and accurate typing skills.
Work Environment & Benefits:
- Fast paced, rapidly growing organization.
- Energetic, fun, and motivating work environment
- Growth opportunities
- Team Ownership Program Participant
- Full Healthcare, Vision, and Dental Coverage
- 5% Retirement Savings Plan
- 2 Weeks Paid Vacation
- $50,000.00 in Life Insurance
Axis Portable Air does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.
Salary : $10,000
