What are the responsibilities and job description for the Commercial Operations Analyst, Contract Success position at Axon?
Your Impact
Axon is seeking a Commercial Operations Analyst to support our Sales, Finance, and Customer Success teams, as well as our customers. You will fulfill the mission-critical function of executing post-contract amendments to support our customer’s post-sales experience. In this role, you will be responsible for gaining a deep understanding of our customer’s contractual arrangements, purchasing history, and determining the best course of action to drive the desired. You will primarily work in Salesforce CPQ while heavily leveraging Excel, Sigma Computing reporting, Microsoft Dynamics 365 ERP, and other tools to ensure a high level of accuracy, and comprehensive results. You will present amendment solutions to internal stakeholders and our customers that are in accordance with ASC 606 and all company policies.
In this position, you will develop a detailed understanding of Axon’s Quote-to-Cash process by building amendment quotes that ensure accurate fulfillment and invoicing of contracts to deliver a world class customer experience. At the same time, you will be developing best practices to efficiently execute post-sale contract changes.
This position reports to the Commercial Operations Manager. In addition to working daily with our Customer Success and Sales teams, you will partner with our Commercial Controllership, Accounts Receivable, and Ordering teams.
What You’ll Do
Location: Boston, MA, Atlanta, GA, Seattle, WA, Denver, CO, Scottsdale, AZ or Washington, D.C.
- Become a Subject Matter Expert in a diverse array of innovative products and develop an extensive understanding of Axon products and bundles
- Research customer contracts, reconcile customer invoicing activity, and provide detailed explanations to internal stakeholders with the objective of resolving customer queries and potential contract disputes
- Own the end-to-end contract adjustment process from customer outreach to final resolution, working cross-functionally to identify the appropriate resolution, and providing guidance to customer-facing teams on how to articulate the nature and impact of any contract modifications to the customer
- Lead calls with customers to understand their requests and propose solutions based upon you expert understand of Axon’s systems, revenue requirements, and what the customer needs
- Ensure that post-contract invoicing and fulfillment events are properly reflected in Axon’s internal systems to ensure prospective changes are captured accurately across the term of the contract
- Work closely with our business partners across Commercial Controllership, Order Processing, and Accounts Receivable to ensure data is processed in our systems timely and accurately
- Other projects and ad hoc responsibilities that may arise
What You Bring
- Bachelor’s Degree or equivalent experience
- 3-5 years experience in sales operations, quoting, pricing, or commercial finance role.
- Ability to research and organize financial data in a simple format, that can be easily explained
- Finance oriented professional with an excellent attention to detail
- Salesforce.com CRM platform experience (CPQ preferred)
- Demonstrated experience in Microsoft Excel, including Pivot tables, vlookups, sum-ifs, and data formatting
- Clear and concise written & verbal communication
- Time & deadline management
- Strong analytical skills
- Teamwork & collaboration-oriented
- Able to take initiative, ownership, and be proactive in their daily work
- Comfortable with conflict resolution & persuasion
- Should have a service mentality
- Able to work in a fast-paced environment
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 60,000 in the lowest geographic market and USD 85,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).
