What are the responsibilities and job description for the IT Technician position at AYS Technology, LLC?
AYS Technology, LLC is a full service Managed Service Provider in the Webster area, serving the surrounding area. We are a veteran owned, IT company that places customers first. We are a small business but we pack a punch as we are the northeast’s largest SonicWall partner. AYST thrives in this ever growing and changing market, and we’re inviting you to join us in our adventure.
We are looking for someone who can accelerate their career by helping us with the following:
-Maintain and Manage assigned network/computer systems
-Positive on-site/phone Customer interactions
-Handle incoming and outgoing calls to the technical queue
-Manage incoming tickets from the help desk system within required time restraints.
-Display AYST’s Company colors and attitude towards all customers.
-Contribute to the successful growth of AYST and the continued customer relations that are brought in.
-Follow and Support new products and services to the IT genre
-Maintain excellence in knowledge regarding all products and services AYST offers.
-Project and maintain a professional and knowledgeable attitude, projecting AYST’s desires upon our customers. Transparency, Honesty and Integrity.
Job Type: Full-time
Pay: $60,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Webster, NY 14580
Salary : $60,000 - $72,000