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Telecommunications Engineer

Baanyan Software Services, Inc.
Columbus, OH Full Time
POSTED ON 3/31/2025
AVAILABLE BEFORE 4/30/2025
  • Proven experience supporting Cisco CUCM, UCCX, CUBEs, Unity, Finesse, and Calabrio in an enterprise-wide setting (5-7 years).
  • Experience with Genesys Cloud (PureCloud) and MS Teams/Teams Phone.
  • Working knowledge of Wireshark, Audiocodes Syslog, SSH, Putty, and SIP.
  • Experience in upgrading IOS versions and firmware.
  • Ability to support and mentor other engineers, Helpdesk, and end-users.
  • Applied working knowledge of ITIL change management and service design.
  • Effective communication skills with management, staff, and vendors.
  • Ability to analyze specifications and design documents.
  • Excellent leadership and mentoring skills.
  • Ability to work well in a team setting and independently with minimal direction.
  • Create and maintain comprehensive documentation for all implemented telecom networks.
  • Perform preventative maintenance on telecom devices.
  • Participation in a 24x7 on-call rotation, after-hours, and weekend work may be required.

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