What are the responsibilities and job description for the Plumbing Service Manager position at Babcock Inc?
Responsibilities:
- Sales & Revenue Growth: Set ambitious sales targets, implement upselling strategies, and coach technicians to identify opportunities for additional services that meet customer needs.
- Customer Relations & Retention: Engage directly with customers to ensure satisfaction, foster long-term relationships, and identify potential for service expansion or repeat business.
- Team Leadership & Sales Coaching: Lead, train, and motivate a team of technicians, with a focus on maximizing their sales potential and enhancing their customer interaction skills.
- Performance Tracking: Analyze team performance metrics, monitor revenue growth, and identify areas for improvement. Develop action plans to address gaps and drive continuous sales improvement.
- Service Quality & Customer Feedback: Ensure a high standard of service on every job, gathering and acting on customer feedback to refine and enhance service offerings.
- Inventory & Upselling: Manage inventory effectively and encourage technicians to recommend and provide additional products or services where applicable.
- Sales Experience: 3 years in a sales-oriented management role, preferably within plumbing, HVAC, or a related service industry. Plumbing license preferred.
- Skills: Strong sales, customer service, and leadership skills, with a proven ability to coach and develop sales-oriented teams.
- Education: High school diploma or equivalent required; a college degree or sales certifications are a plus.
- Technical Knowledge: Basic understanding of plumbing or drain systems, with experience using scheduling or sales software tools.
