What are the responsibilities and job description for the Plumbing Service Manager position at Stepowoy Enterprises LLC?
Responsibilities:
- Sales & Revenue Growth: Set ambitious sales targets, implement upselling strategies, and coach technicians to identify opportunities for additional services that meet customer needs.
- Customer Relations & Retention: Engage directly with customers to ensure satisfaction, foster long-term relationships, and identify potential for service expansion or repeat business.
- Team Leadership & Sales Coaching: Lead, train, and motivate a team of technicians, with a focus on maximizing their sales potential and enhancing their customer interaction skills.
- Performance Tracking: Analyze team performance metrics, monitor revenue growth, and identify areas for improvement. Develop action plans to address gaps and drive continuous sales improvement.
- Service Quality & Customer Feedback: Ensure a high standard of service on every job, gathering and acting on customer feedback to refine and enhance service offerings.
- Inventory & Upselling: Manage inventory effectively and encourage technicians to recommend and provide additional products or services where applicable.
Salary : $50,000 - $125,000
